Chapter 12 Solving Problems; General Troubleshooting Tips - Adaptec 5325302057 User Manual

Solving Problems
This chapter provides tips to help you resolve problems on your iSCSI Storage
Appliance using Adaptec Storage Manager.

General Troubleshooting Tips

If you experience problems installing or using Adaptec Storage Manager, follow
these suggestions:
• Ensure that Adaptec Storage Manager is properly installed on the management
system.
• Ensure that no one is running Adaptec Storage Manager remotely on the
management system. (Adaptec Storage Manager will only open once on a
system.)
• Ensure that an iSCSI initiator is properly installed on each system. (The Windows
Support components of Adaptec Storage Manager can't be installed on a system
until an iSCSI initiator is installed.)
If the system is running Windows 2003, ensure that the Microsoft Software
Initiator is installed, even if a hardware iSCSI initiator is also installed.
• Ensure that all iSCSI Storage Hosts are powered on and that they have the
Windows Support components of Adaptec Storage Manager installed on them.
(See page 17 for more information.)
• Ensure that the system on which you're running the Adaptec Storage Manager
GUI supports 256 color video mode.
• Ensure that you have correctly set the IP addresses of the data ports on your
iSCSI Storage Appliance (see page 36).
• Ensure that you have logged into the Management Service as an Administrator.
• Check all cable connections.
• Try uninstalling and reinstalling Adaptec Storage Manager.
To avoid permanent data loss, do not modify the default BIOS settings of
Caution
the RAID controller. To safely configure or modify the iSCSI Storage Appliance, use
either Adaptec Storage Manager or the CLI only.
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Chapter 12
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