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Troubleshooting
Action
Step 2
Select a lower scan resolution.
Does scanning still take too long or freeze the computer?
The scanner does not respond
Action
Step 1
Check if the printer is turned on.
Is the printer turned on?
Step 2
Check if the printer cable is securely attached to the printer and
the computer, print server, option, or other network device.
Is the printer cable securely attached to the printer and the
computer, print server, option, or other network device?
Step 3
Check if the power cord is plugged into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 4
Check if the electrical outlet is turned off by a switch or breaker.
Is the electrical outlet turned off by a switch or breaker?
Step 5
Check if the printer is plugged into any surge protectors,
uninterruptible power supplies, or extension cords.
Is the printer plugged into any surge protectors, uninterruptible
power supplies, or extension cords?
Step 6
Check other electrical equipment plugged into the outlet.
Are the other electrical equipment working?
Yes
No
Contact
customer
The problem is
support.
solved.
Yes
No
Go to step 2.
Turn on the printer.
Go to step 3.
Connect the printer
cable securely to the
printer and the
computer, print
server, option, or
other network
device.
Go to step 4.
Connect the power
cord to the printer
and a properly
grounded electrical
outlet.
Turn on the switch or
Go to step 5.
reset the breaker.
Connect the printer
Go to step 6.
power cord directly
to a properly
grounded electrical
outlet.
Unplug the other
Go to step 7.
electrical equipment
and turn on the
printer. If the printer
does not work, then
reconnect the other
electrical equipment
and then go to step
6.
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