Lexmark XM5100 Series User Manual page 327

Troubleshooting
•
"Scan job was not successful" on page 329
•
"Scanner unit does not close" on page 329
•
"Scanning takes too long or freezes the computer" on page 329
•
"The scanner does not respond" on page 330
Cannot scan from a computer
Action
Step 1
Make sure the printer is turned on and that Ready appears on the
printer display before scanning a job.
Does Ready appear before scanning the job?
Step 2
Turn off the printer, then wait for about 10 seconds, and then turn
the printer back on.
Is there an error message on the printer display?
Step 3
Check the cable connections between the printer and the print
server to make sure they are secure.
For more information, see the setup documentation that came
with the printer.
Are the cable connections between the printer and the print server
secure?
Partial document or photo scans
Action
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
Is the document or photo loaded correctly?
Yes No
Go to step 3. Go to step 2.
Clear the error Go to step 3.
message.
Contact customer Tighten the cable
support. connections.
Yes No
Contact customer Load the document
support. or photo facedown
on the scanner glass
in the upper left
corner.
327