Lexmark XM5100 Series User Manual page 308

Troubleshooting
Action
Step 2
a
From the printer control panel, set the paper type, texture and
weight in the Paper menu to match the paper loaded in the tray.
b
Resend the print job.
Is the tray set to the type, texture, and weight of the paper loaded?
Step 3
a
Depending on your operating system, specify the paper type,
texture and weight from Printing Preferences or from the Print
dialog.
b
Resend the print job.
Is the print still too dark?
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
Step 5
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b
Resend the print job.
Is the print still too dark?
Step 6
Replace the imaging unit, and then resend the print job.
Is the print still too dark?
Yes No
Go to step 3. Do one or more of
the following:
Go to step 4. The problem is
solved.
From the printer Go to step 5.
control panel,
change the texture
settings in the Paper
Texture menu to
match the paper you
are printing on.
Go to step 6. The problem is
solved.
Contact customer The problem is
support. solved.
308
•
Specify the paper
type, texture, and
weight from the
tray settings to
match the paper
loaded in the tray.
•
Change the
paper loaded in
the tray to match
the paper type,
texture and
weight specified
in the tray
settings.