Solving Scanner Problems - Lexmark XM5100 Series User Manual

Troubleshooting
Received fax has poor print quality
Action
Step 1
Ask the person who sent you the fax to:
a
Check if the quality of the original document is satisfactory.
b
Increase the fax scan resolution, if possible.
c
Resend the fax.
Is the fax print quality satisfactory?
Step 2
Decrease the incoming fax transmission speed.
a
Open a Web browser, and then type the printer IP address in
the address field.
Notes:
•
View the printer IP address on the printer home screen.
The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
•
If you are using a proxy server, then temporarily disable it
to load the Web page correctly.
•
Print a network setup page or menu settings page, and
then locate the IP address in the TCP/IP section.
b
Click Settings > Fax Settings > Analog Fax Setup.
c
In the Max Speed menu, click one of the following:
•
2400
•
4800
•
9600
•
14400
•
33600
d
Click Submit, and then resend the fax.
Is the fax print quality satisfactory?
Step 3
Replace the toner cartridge.
When Cartridge low [88.xy] appears, replace the
cartridge, and then resend the fax.
Is the fax print quality satisfactory?

Solving scanner problems

•
"Cannot scan from a computer" on page 327
•
"Partial document or photo scans" on page 327
•
"Poor scanned image quality" on page 328
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
The problem is Contact
solved. support.
326
customer