Lexmark XM5100 Series User Manual page 315

Troubleshooting
Toner fog or background shading appears on prints
ABCDE
ABCDE
ABCDE
Action
Step 1
Reinstall the imaging unit.
a
Remove, and then install the imaging unit.
b
Resend the print job.
Does fog or shading appear on prints?
Step 2
Replace the imaging unit, and then resend the print job.
Does fog or shading appear on prints?
Toner rubs off
Leading edge
ABC
DEF
Trailing edge
Action
Step 1
From the Paper menu on the printer control panel, check the paper
type, texture, and weight.
Do the paper type, texture, and weight match the paper loaded in
the tray?
Step 2
Resend the print job.
Does the toner still rub off?
Yes No
Go to step 2. The problem is
solved.
Contact customer The problem is
support at solved.
http://support.lexm
ark.com or your
service
representative.
Yes No
Go to step 2. Specify the paper
type, texture, and
weight from the tray
settings to match the
paper loaded in the
tray.
Contact customer The problem is
support. solved.
315