Lexmark XM5100 Series User Manual page 298

Troubleshooting
Action
Step 1
a
Open the trays, and then check if they contain paper of the
same size and type.
•
Check if the paper guides are in the correct positions for
the size of the paper loaded in each tray.
•
Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
b
Resend the print job.
Do the trays link correctly?
Step 2
a
From the printer control panel, set the paper size and type in
the Paper menu to match the paper loaded in the trays to be
linked.
Note: The paper size and type must match for trays to be
linked.
b
Resend the print job.
Do the trays link correctly?
Unexpected page breaks occur
Action
Increase the printing timeout.
a
From the home screen, navigate to:
> Settings > General Settings > Timeouts
b
Increase the Print Timeout setting, and then touch Submit.
c
Resend the print job.
Did the file print correctly?
Print quality problems
Characters have jagged or uneven edges
Yes No
The problem is Go to step 2.
solved.
The problem is Contact
solved. support.
Yes No
The problem is Check the original
solved. file for manual page
breaks.
298
customer