Solving Copy Problems - Lexmark XM5100 Series User Manual

Troubleshooting
Action
Step 1
a
Make sure your software program is using a correct fill pattern.
b
Resend the print job.
Do vertical voids appear on prints?
Step 2
a
From the printer control panel, set the paper type and weight
in the Paper menu to match the paper loaded in the tray.
b
Resend the print job.
Do vertical voids appear on prints?
Step 3
Check if you are using a recommended type of paper.
a
Load the specified tray or feeder with a recommended type of
paper.
b
Resend the print job.
Do vertical voids appear on prints?
Step 4
a
Redistribute the toner in the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
2
Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3
Reinstall the imaging unit, and then the cartridge.
b
Resend the print job.
Do vertical voids appear on prints?
Step 5
Replace the imaging unit, and then resend the print job.
Do vertical voids appear on prints?

Solving copy problems

•
"Copier does not respond" on page 318
•
"Partial document or photo copies" on page 318
•
"Poor copy quality" on page 319
•
"Scanner unit does not close" on page 320
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Go to step 4. The problem is
solved.
Go to step 5. The problem is
solved.
Contact customer The problem is
support. solved.
317