Lexmark XM5100 Series User Manual page 287

Troubleshooting
Action
Step 4
a
Check if the internal option is selected.
It may be necessary to manually add the internal option in the
printer driver to make it available for print jobs. For more
information, see
on page 53.
b
Resend the print job.
Does the internal option operate correctly?
Internal print server does not operate correctly
Action
Step 1
Reinstall the internal print server.
a
Remove, and then install the internal print server. For more
information, see
page 34.
b
Print a menu settings page, and then check if the internal print
server is listed in the Installed Features list.
Is the internal print server listed in the Installed Features list?
Step 2
Check the cable and the internal print server connection.
Use the correct cable, and then check if it is securely connected
to the internal print server.
Does the internal print server operate correctly?
Internal Solutions Port does not operate correctly
Action
Step 1
Make sure the Internal Solutions Port (ISP) is installed.
a
Install the ISP. For more information, see
Solutions Port" on page
b
Print a menu settings page, and then check if the ISP is listed
in the Installed Features list.
Is the ISP listed in the Installed Features list?
"Adding available options in the print driver"
"Installing an Internal Solutions Port" on
34.
Yes
The problem is
solved.
Yes
Go to step 2.
The problem is
solved.
Yes
Go to step 2.
"Installing an Internal
287
No
Contact customer
support.
No
Check if the internal
print server is
supported by the
printer.
Note: An internal
print server from
another printer may
not work with this
printer.
Contact customer
support.
No
Check if you have a
supported ISP.
Note: An ISP from
another printer may
not work on this
printer.