Lexmark XM5100 Series User Manual page 310

Troubleshooting
Action
Step 6
a
Redistribute the toner in the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
2
Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Is the print still too light?
Step 7
Replace the imaging unit, and then resend the print job.
Is the print still too light?
Repeating defects appear on prints
Action
Step 1
a
Replace the imaging unit if the distance between the defects is
equal to any of the following:
•
47.8 mm (1.88 in.)
•
96.8 mm (3.81 in.)
•
28.5 mm (1.12 in.)
b
Resend the print job.
Do repeating defects still appear on prints?
Step 2
a
Replace the fuser if the distance between the defects is equal
to either of the following:
•
94.25 mm (3.71 in.)
•
95.2 mm (3.75 in.)
b
Resend the print job.
Do repeating defects still appear on prints?
Yes No
Go to step 7. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
Go to step 2. The problem is
solved.
Contact customer The problem is
support. solved.
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