Lexmark XM5100 Series User Manual page 307

Troubleshooting
Action
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
Step 5
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b
Resend the print job.
Do print irregularities still appear?
Step 6
Replace the imaging unit, and then resend the print job.
Do print irregularities still appear?
Print is too dark
Action
Step 1
a
From the Quality menu on the printer control panel, reduce the
toner darkness.
Note: 8 is the factory default setting.
b
Resend the print job.
Is the print still too dark?
Yes No
From the printer Go to step 5.
control panel, set the
paper texture in the
Paper menu to match
the paper loaded in
the tray.
Go to step 6. The problem is
solved.
Contact customer The problem is
support at solved.
http://support.lexm
ark.com or your
service
representative.
Yes No
Go to step 2. The problem is
solved.
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