Lexmark XM5100 Series User Manual page 324

Troubleshooting
Can receive but not send faxes
Action
Step 1
Check if the printer is in Fax mode.
From the home screen, touch Fax to put the printer in Fax
mode, and then send the fax.
Note: The Multi Send application does not support the XPS
output type. To use XPS, use the regular faxing method.
Can you send faxes?
Step 2
Load the original document properly.
Load the original document faceup, short edge first into the
ADF tray or facedown on the scanner glass in the upper left
corner.
Note: Do not load postcards, photos, small items, transparencies,
photo paper, or thin media (such as magazine clippings) into the
ADF tray. Place these items on the scanner glass.
Can you send faxes?
Step 3
Set up the shortcut number properly.
•
Check if the shortcut number has been set for the telephone
number that you want to dial.
•
Dial the telephone number manually.
Can you send faxes?
Can send but not receive faxes
Action
Step 1
Check the tray or feeder.
If empty, then load paper in the tray or feeder.
Can you receive faxes?
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
The problem is Contact
solved. support.
Yes No
The problem is Go to step 2.
solved.
324
customer