Lexmark XM5100 Series User Manual page 300

Troubleshooting
Action
Step 2
From the printer control panel, set the paper size and type in the
Paper menu to match the paper loaded in the tray.
Do the paper size and type match the paper loaded in the tray?
Step 3
a
Depending on your operating system, specify the paper size
from Printing Preferences or from the Print dialog.
b
Resend the print job.
Is the page or image clipped?
Step 4
a
Reinstall the imaging unit.
1
Remove the toner cartridge.
2
Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Is the page or image clipped?
Compressed images appear on prints
Note: Printing on letter-size paper using a 220-volt fuser compresses images.
Action
Step 1
a
Make sure the size of the paper loaded in the tray matches the
fuser type.
Note: Use a 110-volt fuser for printing on letter-size paper and
a 220-volt fuser for printing on A4‑size paper.
b
Resend the print job.
Do compressed images still appear?
Yes No
Go to step 3. Do one or more of
the following:
Go to step 4. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
The problem is Go to step 2.
solved.
300
•
Specify the paper
size from the tray
settings to match
the paper loaded
in the tray.
•
Change the
paper loaded in
the tray to match
the paper size
specified in the
tray settings.