Lexmark XM5100 Series User Manual page 290

Troubleshooting
Paper frequently jams
Action
Step 1
a
Pull out the tray, and then do one or more of the following:
•
Make sure paper lies flat in the tray.
•
Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
•
Check if the paper guides are aligned against the edges of
the paper.
•
Make sure the paper is below the maximum paper fill
indicator.
•
Check if you are printing on a recommended paper size and
type.
b
Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Step 2
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b
Resend the print job.
Do paper jams still occur frequently?
Step 3
a
Review the tips on avoiding jams. For more information, see
"Avoiding jams" on page
b
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Paper jam message remains after jam is cleared
Action
Check the entire paper path for jammed paper.
a
Remove any jammed paper.
b
From the printer control panel, touch Continue to clear the
message.
Does the paper jam message remain?
253.
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
Contact customer The problem is
support. solved.
290