Lexmark XM5100 Series User Manual page 328

Troubleshooting
Poor scanned image quality
Action
Step 1
Check if an error message appears on the display.
Is there an error message on the printer display?
Step 2
Check the quality of the original document.
Is the quality of the original document satisfactory?
Step 3
Clean the scanner glass and the ADF glass using a clean, lint‑free
cloth dampened with water.
Is the scanner glass clean?
Step 4
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
Is the document or photo loaded correctly?
Step 5
Send a print job, and then check for print quality problems.
•
From the General Settings menu, adjust the Eco‑Mode settings.
•
From the Copy menu, adjust the Darkness setting.
•
When the print becomes faded, replace the toner cartridge.
Is the print quality satisfactory?
Step 6
Check the scan settings.
From the Scan screen, make sure the Content Type and
Content Source settings are correct for the document being
scanned.
Are the Content Type and Content Source settings correct for the
document being scanned?
Step 7
Increase the scan resolution settings for a higher‑quality output.
Did the increased resolution produce a higher‑quality output?
Yes No
Clear the error Go to step 2.
message.
Go to step 3. Increase the scan
resolution settings
for a higher‑quality
output.
Go to step 4. See
scanner glass" on
page
Go to step 5. Place the document
or photo facedown
on the scanner glass
in the upper left
corner.
Go to step 6. See
problems" on
page
Go to step 7. Change the Content
Type and Content
Source settings to
match the document
being scanned.
Problem solved. Contact
support.
328
"Cleaning the
237.
"Print quality
298.
customer