Chapter 28 Alarms And Statistics; Automatic Alarm Reporting To Cisco Customer Service - Cisco BPX-BXM-155-8DX Installation And Configuration Manual

Alarms and Statistics
This chapter describes some of the tools provided for detecting and identifying network and equipment
problems that are available to the network operator:
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Cconsiderably more advanced tools are built into the system software for exclusive use by Cisco
Customer Service personnel. These advanced tools require in-depth knowledge of the hardware and
software and are used generally to locate the less common types of system problems.

Automatic Alarm Reporting to Cisco Customer Service

Do not perform any disruptive tests or repairs to the network on your own. Before commencing with
troubleshooting, call Cisco Customer Service so that they can provide you with assistance in locating a
fault.
In a network with Cisco BPX 8600 series broadband switches and Cisco IGX 8400 series multiband
switches it is recommended that at least one node be configured to transmit alarms automatically to
Cisco Customer Service. illustrates the hardware configuration required for implementation. This can
be a Cisco IGX 8400 series multiband switch.
When an alarm occurs on the network, the autodial modem automatically dials the specified telephone
number. An auto-answer modem at Cisco Customer Service answers the call and directs it to a dedicated
personal computer. The alarm is logged under the network ID (an ASCII character string) specified by
the network administrator and approved by Cisco Customer Service personnel.
If the auto-answer modem at Customer Service is busy when an alarm arrives, then the autodial modem
will keep dialing until the call is completed. A suggested modem is the Codex V.34 RSA 28.8 Kbaud
modem.
Release 9.3.0, Part Number 78-10674-01 Rev. D0, July 2001
Automatic Alarm Reporting to Cisco Customer Service
APS Alarms
Trunk Statistics
Trunk Alarms
Event Logging
BME Alarms
C H A P T E R
Cisco BPX 8600 Series Installation and Configuration
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