Request For Service (Rfs) - GE Voluson E Series Service Manual

7.2 Request for Service (RFS)

Service Connectivity has to be checked out once before you can request for service. i.e., Service Platform
Note
has to be configured properly; see
There are 2 possibilities to contact GE:
•
by means of the GE "Remote Status Icon" that is displayed on the bottom of the screen
•
via the System Setup "Service" page
1. Press the Utilities key on the control console.
2. In the "Utilities" menu touch the
3. On the left side of the screen select
4. Enter the password <SHE> and click the
5-20 on page 5-42
5. Click the
Connection must be checked out! (1)
Note
6. Click the
Voluson E-Series Service Manual
KTD106657 Revision 2
Section 3.13.4 "InSite ExC Configuration" on page 3-77
Move the cursor to the InSite ExC link (GE icon) at the right bottom of the display
screen and press the left trackball key (= left-click). The "Contact GE" form (see
Figure 7-3 below
) is displayed.
System Setup button to invoke the setup desktop on the screen.
).
RFS button and fill out the displayed form. (Enter detailed problem description.)
Figure 7-3 Contact GE - Request for Service
Send button to send the problem description to GE Service/Application representatives.
Administration and then click the Service tab.
Accept button to display the Service Tools page (see
Diagnostics/Troubleshooting
.
Figure
7-5