Request For Service (Rfs); Collect A 'Trouble Image' With Logs - GE Venue Fit Technical Publication

P R E L I M I N A R Y
DIRECTION 5854713-100, REVISION 2
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Request for Service (RFS)

To initiate an RFS,
1) From the side menu, select Service -> Insite.
2) Tap Request For Service.
This opens of the RFS screen which sends a service dispatch directly to GE Service after you fill in
the following information:
Mandatory fields are marked with a red asterisk:
•
•
•
•
•
•
After you have completed filling in all of this information, press Submit to initiate the Request for
Service.
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Collect a 'Trouble Image' with Logs

If the system should malfunction, follow the procedure below to capture the log files.
This will collect a screen capture of the monitor, system presets and several log files in a date and time
stamped ".zip" file.
The log capture window, includes a menu box that contains:
• a place to enter a description of the issue
• a check box to indicate a System lockup
• a choice to Export to a pre-formatted removable media or save to the Export directory D: drive (for
remote viewing through InSite).
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Software medium's part number
Problem type
Problem area
Problem description
First Name
Last Name
Phone Number
Figure 7-8 Request for Service
Chapter 7 - Diagnostics/Troubleshooting
VENUE FIT™ SERVICE MANUAL