Having Trouble With Your Digidot C4 Setup - DiGidot C4 Extended Manual

WARNING! Deleted settings cannot be restored, please make a backup, before resetting the
device.
Factory reset procedure:
1. Disconnect the power of the DiGidot C4.
2. While pressing the onboard button, re-apply power to the device and hold the button for 5
seconds. Both top- and side status light will blink 5 times yellow, then it remains on, which
indicates that you can release the button. The device will reboot and is then ready to use.
In case you're not able to perform this reset due to accessibility and if the C4 network is or can be
connected to a computer with internet access, contact DiGidot support for remote assistance.

Having trouble with your DiGidot C4 Setup?

When you have followed all the steps from the manual and still having problems settings up the
DiGidot C4, you can visit our online support page
support@digidot.eu Please make a backup file and send it along with your email, as this will make
trouble shooting for our engineers a lot easier.
If you can't connect to the DiGidot C4 User Interface, try to open the user interface by opening
Google Chrome and typing http://10.254.254.254 in the address bar and press enter.
When the user interface does not load or seems unresponsive you can reload the page. When
reloading doesn't resolve the problem, you need to:
‣ Make sure the DiGidot C4 is connected correctly to a power source according to the wiring
instructions.
‣ Make sure that the device is connected to a computer or mobile device.
‣ Empty your browser cache.
Check for IP conflicts.
‣
Check your network connection and network settings. You can verify the connection of the
‣
network cable with the ethernet status lights of the RJ45 bus.
Make sure that the computer network is in the same range as the DiGidot C4. For example, when
your DiGidot C4 is configured to use the IP address "10.0.0.2" with
subnet mask "255.0.0.0" your computer network needs to be in that same "10.x.x.x" range on subnet
mask "255.0.0.0".
You can test your network connection with the DiGidot C4.
On Windows
Click the Start Menu > All Apps > Windows System > Command Prompt.
You can also find the Windows Command Prompt by right clicking on the Start button > Command
Prompt.
C4 Manual
digidot.eu/support or send us an e-mail:
Version 2.2.0 69-78