No output signal from DiGidot C4
Make sure that:
the DiGidot C4 is powered.
‣
master brightness, port limiters are not set to zero.
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the HSV filter is not set to black.
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the inputs and outputs are configured.
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the scene is compatible with the outputs.
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in case your data cable between the DiGidot C4 and your first LED/IC is longer than 2
‣
meters (6.5 ft), please reduce this length to an absolute minimum and check if this solves
the problem. If the controller(s) now output correctly, the data cable runs were too long
for your setup.
the lighting fixtures/LEDs that need to be controlled are powered.
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DiGidot C4 not receiving signal
Make sure that:
the DiGidot C4 is powered and is properly connected to the Art-Net or sACN
‣
console/computer.
incoming signal on the status lights located on the top and side of the DiGidot C4. When
‣
the C4 status LEDs are fading green and blue it is receiving signal. (see the product
explanation and status lights explanation).
the network, input and output configuration of the DiGidot C4 device is setup properly.
‣
the computer/device that is sending signal is set up to match the network settings.
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the computer/device that is sending signal is set up to match the universe inputs.
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the incoming signal status can also be checked in the interface on the Monitor page.
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Art-Net software doesn't recognize the DiGidot C4
Make sure that:
the DiGidot C4 powered and properly connected to the Art-Net console/computer.
‣
in order for the DiGidot C4 to be discoverable for any software, you need make sure that
‣
the network and one or more output(s) have been configured properly.
the DiGidot C4 controller is reported to work with most well-known Art-Net consoles and
‣
softwares. Some Art-Net consoles only work in the 2.0.0.255 range. Please configure your
device in the same range if necessary.
In case your console or software continues to fail to discover the DiGidot C4 you can try to reboot
your DiGidot C4 device(s). If the problem still remains, please contact DiGidot support.
Wireless connection lost after configuring a trigger
After saving a trigger, the C4 automatically performs a reboot to apply and load the new trigger
settings. When working wirelessly with the DiGidot C4 app or OSC, the wireless connection might get
lost due to rebooting the system.
C4 Manual
Version 2.2.0
67-78
Need help?
Do you have a question about the C4 Extended and is the answer not in the manual?