Gathering Trouble Data; Overview; Collect Vital System Information - GE LOGIQ V3 Basic Service Manual

7-2-1 Overview

7-2-2 Collect Vital System Information

LOGIQ V3/V5/V5 Expert – Basic Service Manual
5726264-100 English Rev.8

7-2 Gathering Trouble Data

There may be a time when it would be advantageous to capture
trouble images and system data (logs) for acquisition to be sent
back to the manufacturer for analysis. There are different
options to acquire this data that would give different results
The following information is necessary in order to properly
analyze data or images being reported as a malfunction or being
returned to the manufacturer:
Product Name = LOGIQ V3/V5/V5 Expert
From the Utility>System>General>About screen:
Applications Software
• Software Version
• Software Part Number
System Image Software
• Image Date
• Image Part Number
Additional Information

Gathering Trouble Data

7-3