Gathering Trouble Data; Overview; Collect Vital System Information - GE LOGIQ e R4 Series Basic Service Manual

GE
Direction 5370626-100, Revision 18
Section 7-2

Gathering Trouble Data

7-2-1

Overview

There may be a time when it would be advantageous to capture trouble images and system data (logs)
for acquisition to be sent back to the manufacturer for analysis. There are different options to acquire
this data that would give different results.
7-2-2

Collect Vital System Information

The following information is necessary in order to properly analyze data or images being reported as a
malfunction or being returned to the manufacturer:
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From the Utility>System>About screen:
Applications Software
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System Image Software
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7-2
Product Name = LOGIQ e/LOGIQ e Vet/LOGIQ i/Vivid e
Software Version
Software Part Number
Image Revision
Image Part Number
Section 7-2 - Gathering Trouble Data
LOGIQ e/LOGIQ e Vet/LOGIQ i/Vivid e Basic Service Manual