Gathering Trouble Data - GE LOGIQ V5 Service Manual

GE
D 5496012-100, R
IRECTION
Section 7-2

Gathering Trouble Data

7-2-1 Overview
There may be a time when it would be advantageous to capture trouble images and system data (logs)
for acquisition to be sent back to the manufacturer for analysis. There are different options to acquire
this data that would give different results.
7-2-2 Collect Vital System Information
The following information is necessary in order to properly analyze data or images being reported as a
malfunction or being returned to the manufacturer:
-
From the Utility>System>General>About screen:
Applications Software
-
-
System Image Software
-
-
7 - 2
3
EVISION
Product Name = LOGIQ V5/LOGIQ V3
Software Version
Software Part Number
Image Revision
Image Part Number
Section 7-2 - Gathering Trouble Data
LOGIQ V5/LOGIQ V3
B S M
ASIC ERVICE ANUAL