Mivoice Office 250 V6.2 New Features; System Park; Import Audio Files For Audiotex Recording Enhancement - Mitel MiVoice Office 250 Installation And Administration Manual

MiVoice Office 250 v6.2 New Features

This section briefly describes the new features, hardware, and enhancements available on the
MiVoice Office 250 when equipped with the v6.2 software release.

SYSTEM PARK

System Park is a feature that allows calls to be parked by a phone, then either retrieved again by
that phone, or retrieved by another phone.
• The Park/Pickup key with the same destination may be configured on several phones.
• then any of these phones can park or retrieve calls from the same destination.
• Multiple calls may be parked on the same destination.
• If in a call, the call will be added to the queue of parked calls.
• If not in a call, the first parked call on this destination will be retrieved.
• Parked calls will recall the person who parked the call after a timeout
• Phantom destinations use the new Park Recall Timer (default 180s, range 30-600s)
• Hunt Groups use the existing Hunt Group Recall Timer (default 180s, range 1-65'535s)
• If a call is parked on a Park/Pickup key, the key will flash.
• except if the Hunt Group has the 'Group Call Pick-up' flag disabled.
• Additional Notes:
• Phones without a Park/Pickup key can use the features 'transfer' and 'reverse transfer' to
park and retrieve calls from destinations like "Park Location 1". Therefore it is recommended
to give simple numbers to such Phantom or Hunt Group destinations.
• Assigning a Park/Pickup key to a Hunt Group destination is an enhancement to the existing
Group Pick-up feature, allowing Group Pick-up using a single key press, whilst also allowing
for a visual indication.

IMPORT AUDIO FILES FOR AUDIOTEX RECORDING ENHANCEMENT

Audiotex Recordings are custom recordings used by the MiVoice Office 250 Unified Voice Messaging
(UVM) applications like the Auto Attendant (AA) and Call Routing Announcement (CRA) features.
Until now, Audiotex recordings could only be recorded using a phone with access to the Voice Mail
System Administrator's Mailbox. Each recording is associated with a recording number and assigned
to the application(s) in Database Programming.
From release 6.2, you can now import audio files and use them for Audiotex applications, including
Auto Attendant (AA) and Call Routing Announcement (CRA) features. This will improve the quality
and fidelity of the recordings and allow pre-recorded, professional recordings for auto attendant
greetings and announcements.
Recording requirements are as follows:
• At this time, only WAV files are supported.
• Recordings must be less than 5 minutes in length.
MiVoice Office 250 New Features
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