Additional System Messages; Troubleshooting; Flash Memory And Low-Level Firmware Update Messages - Mitel MiVoice Office 250 Installation And Administration Manual

• Shut Down: Shuts down the PS an all connected servers. Note that this action will drop all
current calls. After a shut down you can restart the server manually by pressing the center
button.
When prompted to confirm your action, press the down arrow button to select Yes, or the
up arrow button to select No. Wait until the action is completed.

Additional System Messages

The following system messages are also supported by the LCD application:
• Alarm messages: When an alarm is generated, the alarm message displaces the idle display
on the LCD. Alarm messages are displayed on the LCD, one at a time, similar to the way they
are displayed on an administrator phone. The System menu provides a options to clear a single
alarm or clear all alarms (see page 175).
• NOR flash and Field Programmable Gate Array (FPGA) Updates: When you first power up
the server, the system checks to see if any NOR flash or FPGA components require an update.
A series of messages, displayed on the LCD, prompt you to perform the required updates. During
a NOR flash or FPGA update, it is critical that the server remain up and running while the updates
are being completed.

Troubleshooting

If an Error message appears on the LCD after you attempt to make a system change, examine the
Resource Command Handler (RCH) log files via the Administrative Web Portal (AWP) pages, to
determine the cause of the error. You may need to adjust the level of logging and/or reproduce the
error message to view it in the log files.
The Log Files page is available for MiVoice Office 250 systems, however, the RCH log file applies
to Base Servers only.
To view the RCH log files:
1. Open a Web browser and navigate to the MiVoice Office 250 Administrative Web Portal pages.
The Enter Network Password dialog box appears.
2. Type your User Name and Password in the text boxes and click OK. The Home page appears.
3. If you are currently viewing the Web pages for the Processing Server, click Switch to Base
Server.
4. Click the Logging navigation tab. The Log Files page appears.
Look under the System Resource Application heading.
5. Click the link to the RCH log file to open it and view the contents. Messages from the LCD
application begin with LCD APP.

Flash Memory and Low-Level Firmware Update Messages

For v3.0 and later, new LCD messages, designed to safeguard low-level firmware updates, have
been added to the LCD application.
This update is required when you:
Installation
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