Mitel MIVOICE OFFICE 250 Quick Reference Manual

M I T E L M I V O I C E O F F I C E 2 5 0 Q U I C K R E F E R E N C E G U I D E
A U T O A T T E N D A N T
C H A N G I N G A U T O A T T E N D A N T G R E E T I N G S F R O M T H E S E T
Greetings must be changed from the administrator's mailbox (extension 199). Before you can change
greetings, you will need to initialize the administrator's mailbox.
1. Dial 2500.
2. When you hear the computer's voice, press *.
3. Dial 199 for the mailbox number and 199 for the passcode.
You will be prompted to change the passcode when initializing for the first time.
C H A N G I N G D A Y G R E E T I N G S
1. Lift the handset and dial 2500 to access voice mail.
2. When you hear the computer's voice, press *.
3. When asked for the mailbox number, dial 199.
4. Enter the password (see the above initializing process) and press #.
5. Press 9 > 3 > 1.
6. Dial 003 to access the day greeting.
7. Press 3 to erase and re-record.
8. After the tone begin recording your message.
Example: "Thank you for calling (Business name). We are busy helping other customers. If you know the
extension of the person you are calling, please enter it now. Or, press 0 to leave a message."
V O I C E M A I L F E A T U R E S
S E T T I N G U P V O I C E M A I L A C C O U N T S
Your voice mail account must be activated before you can use voice mail features. To activate your voice
mail account, please contact your SaskTel Representative.
1. Dial the voice mail extension number (2500). You will hear the main menu.
2. During or after the greeting, press *.
3. Enter the mailbox number.
4. Enter the default passcode (mailbox number).
5. After the tone, record first and last names for the directory. When prompted, choose one of the options
below:
• Press # to accept the name
• Press 1 to replay recorded name
• Press 2 to add a name
• Press 3 to erase a name
6. You will hear a message introducing you to the voice mail features. Press # if you would like to skip.
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C H A N G I N G N I G H T G R E E T I N G S
1. Lift the handset and dial 2500 to access voice mail.
2. When you hear the computer's voice, press *.
3. When asked for the mailbox number, dial 199.
4. Enter the password (see the above initializing process) and press #.
5. Press 9 > 3 > 1.
6. Dial 004 to access the night (closed) greeting.
7. Press 3 to erase and re-record.
8. After the tone begin recording your message.
Example: "Thank you for calling (Business name). We are closed. Office hours are Monday to Friday from 8
a.m. to 5 p.m. If you know the extension of the person you are calling, please enter it now. Or, press 0 to
leave a message."
R E C O R D I N G M E S S A G E F O R C A L L R O U T I N G A T T E N D A N T
1. Life the handset and dial 2500. Wait for the voice mail system to answer.
2. Enter *199. Password is 199#.
3. Dial 9 > 3 > 1.
4. To record a day message, select 3 #. To record a night message, select 4 #.
I N I T I A L I Z E V O I C E M A I L
1. Life the handset and dial 2502.
2. Your password is your extension # followed by pound.
3. When asked to change your password, enter your extension again, then #.
4. Record your name
5. Press #, then follow prompts.
R E T R I E V E V O I C E M A I L F R O M O U T S I D E T H E O F F I C E
1. Call the main phone number and press * when you hear the recording.
2. Enter your extension number.
3. When prompted, enter your password, followed by #.