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Mitel MiVoice Office 250 User Manual

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MiVoice Office 250
MITEL 8520 TELEPHONE USER GUIDE
Release 6.2

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Summary of Contents for Mitel MiVoice Office 250

  • Page 1 MiVoice Office 250 MITEL 8520 TELEPHONE USER GUIDE Release 6.2...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
  • Page 3 Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the 8520 Telephone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.
  • Page 4 (servicing) instructions are included in the literature accompanying the product. Maintenance and Repair There are no user serviceable parts inside the telephones. For repairs, return the telephone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment.
  • Page 5 The socket outlet, if used, shall be located near the equipment and shall be easily located by the user.  Use only Mitel approved power adaptors.  The handset supplied with the telephone is not certified for use with any other phone. Use of the handset with any other phone may have the potential to cause hearing loss in the event of a lighting strike on the outside plant wiring.
  • Page 6 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/TV technician for help. Notice to European Customers We, Mitel Networks LTD. Of, Mitel Castlegate Business Park Portskewett Caldicot NP26 5YR Declare that for the hereinafter mentioned product the presumption of...

  • Page 7: Table Of Contents

    Answering Calls ..............19 Page vii Mitel ®...
  • Page 8 System Forwarding ............35 Page viii Mitel ®...
  • Page 9 Using Do-Not-Disturb (DND) ............55 Page ix Mitel ®...
  • Page 10 Troubleshooting Tips ............66 Index Page x Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 11: Getting Started

    Getting Started Getting Started Welcome The instructions in this guide are for using the 8520 Telephone on MiVoice Office 250. The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features. Your telephone should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance.

  • Page 12: About Your Telephone

    5 – Programmable buttons 2 – Display 6 – Dialpad buttons 3 – Message Indicator lamp 7 – Feature buttons 4 – Hold button 8 – Speaker Page 2 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 13: Feature Descriptions

    STN SPD Station Speed Dial SYS SPD System Speed Dial Transfer Trunk Group (a group of outside lines) TRNK Trunk (an outside line) MISSED (number) Missed Calls Page 3 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 14: Message Indicator Lamp

    The speaker provides audio for handsfree calls and background music. See “Using Handsfree Mode” on page 29 for information about handsfree calls. See “Listening to Background Music” page 10 for more information about background music. Page 4 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 15: Feature Buttons

    Forwards the call to the specified number. Right/forward when entering dialpad characters. See “Using the Dialpad Buttons to Enter Characters” on page ANSWER Answers calls. OUTGOING Selects an outgoing line for external calls. Page 5 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 16: Phone Signals

    You can adjust the volume levels of the handset receiver or headset. See “Changing Volume Levels” on page Page 6 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 17: Headset Instructions

    2. Dial 317 to turn the headset on. HEADSET MODE ON appears. To turn off Headset Mode and activate the handset and speakerphone: Dial 317. HEADSET MODE OFF appears. The handset or speakerphone is now activated. Page 7 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...
  • Page 18 Getting Started Page 8 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 19: Personalizing Your Phone

    (Up) or (Down) or 1 to 9 to listen to ring tones. 3. Press (Speaker), # or lift and replace the handset to select the ring tone. Page 9 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 20: Adjusting The Display Contrast

    Dial 301 to select either the primary or secondary language. The display shows text in the selected language. This feature may or may not be enabled for your system. Page 10 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 21: Using The Dialpad Buttons To Enter Characters

    (Transfer) to enter a space. 5. Press (Message) to switch to Numeric Mode. 6. Press 3. 7. Press 1. 8. Press (Speaker), #, or lift the handset to save the entry. Page 11 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...
  • Page 22 Dialpad Characters — Mexican Spanish Number of Times Dialpad Button is Pressed Button & ñ Dialpad Characters — Japanese (Katakana) Number of Times Dialpad Button is Pressed Button Page 12 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 23: Using Programmable Buttons

    You can program buttons the same way as those on the associated telephone as described earlier in this section. Contact your system administrator for details. Page 13 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 24: Default Access Codes

    ACD Agent – Log Out ACD Agent – Wrap-up Terminate Activate Door Relay Agent Help – Reject These features shown may or may not be enabled for your system. Page 14 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...
  • Page 25 Headset – On/Off Hold – Individual Hold – System Hookflash (Recall in Europe) Hot Desk On/Off Hunt Group – Remove Hunt Group – Remove/Replace Hunt Group – Replace Page 15 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...
  • Page 26 System Forward – Off System Forward – On System Forward – On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring View Programmable Button Assignments Page 16 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 27: Viewing Button Assignments

    With the handset on-hook, dial 399. The display shows either ALTERNATE (or) STANDARD KEYMAP IS ACTIVE. To switch between keymaps during a call: Press (Special), and then dial 399. Page 17 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 28: Activating Door Relay

    You can add the Activate Door Relay feature to a phone keymap button, just like any other station feature. To unlock a door: While idle or while on a call, dial 332. The door is unlocked. Page 18 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 29: Answering And Placing Calls

    To use Automatic Call Access for incoming external (trunk) calls: With the handset on-hook, dial 360 to turn on (or off). AUTO TRNK ACCESS ON (or OFF) appears. Page 19 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 30: Redirecting Calls

    1. While an incoming external call is ringing at another Answer Access list extension, lift the handset or press (Speaker). 2. Dial 350 or press the flashing Trunk <number> button. This feature may or may not be enabled for your system. Page 20 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 31: Placing Calls

    Placing Emergency Calls WARNING Contact your system administrator and your local Mitel provider for important information about dialing emergency services before using your telephone. When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to press the Outgoing button or enter the Outgoing Call access code (8 is the default code).

  • Page 32: Using Off-Hook Voice Announce

    Contact your system administrator for more information about using Select Line Group or ARS access codes. This feature may or may not be enabled for your system. Page 22 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 33: Redialing A Number

    To redial the saved number: After selecting a line, press REDIAL. The number is redialed. If there is no redial number available, the display shows NO NUMBER NOTE TO DIAL. Page 23 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 34: Using Speed Dial

    Outgoing Call access code (the default code is 8) before you enter the number. Do not use hyphens or colons in stored speed-dial numbers. 7. Press # to save the location. STN SPD BIN # <number> UPDATED appears. Page 24 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 35: Dialing Station Speed-Dial Numbers

    3. Press the MUTE button repeatedly until the name is erased, and then press # to continue. 4. Press the MUTE button repeatedly until the number is erased, and then press #. STN SPD BIN # <number> UPDATED appears. Page 25 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 36: Assigning Speed-Dial Numbers To Programmable Buttons

    4. Do one of the following:  Press (Up) or (Down) to scroll through the speed-dial location.  Enter the speed-dial location (000 to 999 or 0000 to 4999). Page 26 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 37: Using The Directory

    “Using the Dialpad Buttons to Enter Characters” on page Page 27 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 38: Using Account Codes

    This code is used for all calls made from your telephone until it is disabled. To disable the code: Dial 391, and then press #. ACCOUNT CODE CLEARED appears. Page 28 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 39: Call Features

    With the handset on-hook, dial 377. RING IC ALWAYS ON appears. Dial 377 again to turn Ring Intercom Always off. This feature may or may not be enabled for your system. Page 29 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 40: Using Mute

    While on a call, the MUTE button. MICROPHONE MUTE ON appears. When the microphone is muted, the Mute button lamp is lit. Press the MUTE button again to unmute the microphone. Page 30 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 41: Placing Calls On Hold

    Some telephone companies require you to enter a hookflash (a quick hang up and release) for feature access. To enter a hookflash: While off-hook, press (Special), and then dial 330. Page 31 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 42: Transferring Calls

    While on the call, press the button designated as a Park/Pickup destination and then hang up. The button will flash to indicate at least one call is parked at that destination. To pickup a parked call Page 32 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 43: Using Group Call Pick-Up

    NOTE your phone. If pick-up groups have already been configured, you can use the User Web Portal (if enabled) to provision the required buttons on your phone. Page 33 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 44: Viewing Your System Information

    If you are currently connected to an external caller with Caller ID, you can toggle between the caller’s name and number. If the name is unavailable, CANNOT ACCESS FEATURE appears. To show the outside party’s name/number: Press (Special), and then dial 379. Page 34 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 45: Forwarding Calls

    Contact your system administrator for more information. To turn System Forwarding on or off: Dial 354 to turn System Forwarding on. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding off. Page 35 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 46: Using Dynamic Extension Express

    To ensure that calls are routed correctly to your mobile and home phones, inform your system administrator if either of these phone numbers change. Page 36 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 47: Using The Handoff - Push/Pull Feature

    To cancel the Dynamic Extension Express – Handoff feature: While the handoff is in-progress, press (Special), and then dial 388. HANDOFF CANCELLED appears on the display for your main extension. Page 37 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 48: Receiving Message Waiting Indications

    You can use the callback number to easily call back into the system and speak to the messaging party or retrieve your voice mail message. Check with your administrator if you would like to take advantage of this feature. Page 38 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 49: Placing Ad Hoc Conference Calls

    Press the flashing CALL button. CONFERENCE WAS HOLDING appears, and you are reconnected to the conference. The traditional conferencing feature that has always been available on MiVoice Office 250 has been renamed as Ad Hoc Conferencing to differentiate it from the Meet-Me Conferencing feature introduced in v5.0 (see page 41).

  • Page 50: Ending A Conference And Placing All Parties On Hold

    Press the CNF button, and then press (Hold). CONFERENCE PARTIES ON HOLD appears. To toggle between the held callers: Press (Hold) twice for internal parties or the flashing CALL button for external parties. Page 40 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 51: Using Meet-Me Conferencing

    Tell all intended conference participants to call the Conference Assistant at an agreed- upon time and use the system-generated number as the access code to join the conference. Follow the instructions for “Joining a Meet-Me Conference“ on page Page 41 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 52: Joining A Meet-Me Conference

    During the conference, press the Hold button. To return to the Meet-Me Conference: Lift the handset or press the Speaker button, and then press the Hold button. Page 42 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 53: Transferring A Meet-Me Conference

    LISTEN ON appears, and you hear a confirmation tone. The other party does not hear the confirmation tone. Dial 312 again to turn Group Listen off. This feature may or may not be enabled for your system. Page 43 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 54: Using Call Logging

    This feature may or may not be enabled for your system. Secondary Extension buttons must be programmed by your system administrator. Page 44 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 55: Using Hot Desking

    If you forget to log off and then attempt to log on elsewhere, the system automatically logs you off of the original phone so that you can log on to the new phone. Page 45 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 56: Using Configuration Assistant

    NOTE your system administrator for more information. Changing Your Station Passcode Before using Configuration Assistant, Mitel recommends that you change your default station (telephone) passcode to something more secure. To change your station passcode: 1. Dial 392. ENTER PASSCODE appears.

  • Page 57: Accessing Configuration Assistant

    Program mobile phone number [you do not have to enter the Outgoing feature code (8)] Hang up, or press the Star button (*) to return to the main menu. Page 47 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 58: Changing The Dnd Settings

    Forward calls to an external phone number [you do not have to enter the Outgoing feature code (8)]  Disable (only if Call Forwarding is enabled) Hang up, or press the Star button (*) to return to the main menu. Page 48 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 59: Managing Meet-Me Conferencing Access Codes

    If you do not have an e-mail address configured in the phone system database, then NOTE this option is not provided. Check with your administrator if you would like to take advantage of this feature. Page 49 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 60: Using Remote Programming

    Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features.

  • Page 61: Changing The Dnd Settings

    6. Enter either an extension number or 8 followed by a telephone number. To turn off Call Forwarding using Remote Programming: Dial 355, and then hang up. Page 51 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 62: Changing Your Station Passcode

    4. Enter your passcode followed by #. 5. Dial 392. 6. Enter the new passcode followed by #. 7. Enter the new passcode again followed by #. Page 52 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 63: Messages

     Voice mail messages: System voice mail messages. Because a variety of voice mail products work with MiVoice Office 250, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system. For example, refer to the...

  • Page 64: Viewing And Responding To Messages

    To delete waiting voice messages, you must connect to your voice mailbox. To delete waiting inter-station messages: 1. Press MSG. MSG <message information> appears. 2. Press * to delete the displayed message. Page 54 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 65: Using Do-Not-Disturb (Dnd)

    Buttons to Enter Characters” on page 11 for dialpad character descriptions. 4. Press (Speaker) or lift and replace the handset. To turn DND off: Press DND. DO-NOT-DISTURB OFF appears. Page 55 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 66: Using Reminder Messages

    To cancel all Reminder message requests: With the handset on-hook, dial 306. REMINDER MSGS CANCELED appears. To clear a received Reminder message: With the handset on-hook, press Page 56 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 67: Paging Other System Users

    (you cannot select individual zones). To enable or disable paging for your telephone: Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Page 57 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 69: Hunt Groups

    3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Page 59 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 70: Logging Out Of Acd Hunt Groups

    Until this timer expires, you will not receive another hunt group call; however, you can stop the wrap-up timer to allow calls to your extension. To stop the wrap-up timer: With the handset on-hook, dial 329. The display shows ACD WRAP-UP TERMINATED. Page 60 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 71: Other Hunt Group Features

    To divert hunt group calls: Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to program your telephone to accept calls. Page 61 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 72: Hunt Group Supervisor Features

    To steal a hunt group call: Dial 387. CALL STOLEN FROM EXT <number> appears. Page 62 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 73: Using Barge-In

    If on hook, press the Speaker button or enter the specific feature code of the feature you want to terminate. Page 63 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 75: Troubleshooting

    Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the Mitel Web site www.mitel.com. All sales, service, and support are coordinated at the local level. Error Messages The following error messages may appear when using your telephone.

  • Page 76: Troubleshooting Tips

    Before assigning the speed-dial number to a Dial number to the button I want. programmable button, you must store the number with either a Station or System Speed Dial bin. Page 66 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...
  • Page 77  You entered the handoff feature code at the exact time the other party on the call disconnected.  The call was terminated for some reason. Page 67 Mitel ® 8520 Telephone User Guide – Release 6.2, June 2016...

  • Page 79: Index

    Conference Assistant 41 Button Assignments, viewing 17 Conference Calls Buttons 5 adding a party to 39 dropping out of 39 ending 40 placing 39 Call Forward transferring 39 Page 69 Mitel ® 8528 Telephone User Guide – Release 6.1, June 2016...
  • Page 80 6 diverting 61 Error Messages 65 monitoring 62 stealing 62 Extension Numbers 14 logging out of 60 External Calls, placing 22 types 59 External Numbers, redialing 23 Page 70 Mitel ® Model 8620/8622 User Guide – Release 6.1, June 2016...
  • Page 81 17 Messages, veiwing and responding 54 resetting to default values 17 Microphone, muting 30 using 13 Monitoring Calls 62 viewing button assignments 17 Music, listening to 10 Page 71 Mitel ® Model 8620/8622 User Guide – Release 6.1, June 2016...
  • Page 82 Speed Dial Numbers to Programmable Buttons, assigning 26 STAR Codes, telephone company 66 Waiting Calls, answering 19 Station Messages Welcome 1 canceling 54 Wrap-Up Timer, stopping 60 deleting 54 Page 72 Mitel ® Model 8620/8622 User Guide – Release 6.1, June 2016...
  • Page 83 © Copyright 2016, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of the ownership of these marks.

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