Mitel Office 250 User Manual
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Mitel Office 250 User Manual

Mitel Office 250 User Manual

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MiVoice Office 250
5360 IP PHONE USER GUIDE
RELEASE 6.2

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  • Page 1 MiVoice Office 250 5360 IP PHONE USER GUIDE RELEASE 6.2...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
  • Page 3 Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the 5360 IP Phone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.
  • Page 4 Maintenance and Repair There are no user serviceable parts inside the IP phone. For repairs, return the IP phone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment.
  • Page 5 Contact your system administrator for more information. The IP phone requires any one of the following power supplies:  Mitel 48-volt DC Ethernet power adaptor 100-240 volt AC 50-60Hz (ES), part number 50005301  An industry-standard IEEE 802.3af Power over Ethernet (PoE) power supply unit ...
  • Page 6  The socket outlet, if used, shall be located near the equipment and shall be easily located by the user.  Use only Mitel approved power adaptors. See “Power Requirements” on page  The handset supplied with the IP phone is not certified for use with any other phone. Use of the handset with any other phone may have the potential to cause hearing loss in the event of a lighting strike on the outside plant wiring.
  • Page 7 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/TV technician for help. Notice to European Customers We, Mitel Networks LTD. Of, Mitel Castlegate Business Park Portskewett Caldicot NP26 5YR Declare that for the hereinafter mentioned product the presumption of...

  • Page 9: Table Of Contents

    Changing the Text Size on the Display ..........18 Page ix Mitel ®...
  • Page 10 Redialing a Number ............37 Page x Mitel ®...
  • Page 11 Joining a Meet-Me Conference ..........55 Page xi Mitel ®...
  • Page 12 Requesting Agent Help ............77 Page xii Mitel ®...
  • Page 13 Using the Mitel DECT Cordless Headset ........
  • Page 14 Troubleshooting Contact Information............. 97 Error Messages .

  • Page 15: Getting Started

    Because a variety of voice mail products work with the MiVoice Office 250, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system.

  • Page 16: 5360 Ip Phone Features

    5 – Ring/Message Indicator (see page 3) 10 – External Speaker (see page 1. This image is an example of how your phone may be programmed. Page 2 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 17: Phone Feature Descriptions

    Ring/Message Indicator The Ring/Message Indicator flashes or stays lit to indicate call, message, and feature activity. For more information about messaging features, see “Messages” on page 69. Ring/Message Page 3 Mitel ® 5360 IP Phone User Guide – , March 2017...
  • Page 18 You have an incoming call. Slowly flashing You have a waiting message or callback message. You are on a call or using a feature. Your IP phone is idle. Page 4 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 19: Feature Buttons

    Toggles between Alpha Mode and Numeric Mode when entering dialpad characters. Dialpad Buttons Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters when using features that require text input. Page 5 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 20: Programmable Buttons

    The speaker provides audio for handsfree calls and background music. See “Using Handsfree Mode” on page 43 for information about handsfree calls. See “Listening to Background Music” page 30 for more information about background music. Page 6 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 21: Phone Signals

    You can adjust the volume levels of the handset receiver or headset. See “Changing Volume Levels” on page Page 7 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 22: Viewing The Phone Information

    Headset Mode before you can use the handset or speakerphone. To turn off Headset Mode and activate the handset and speakerphone: Dial 317 (Headset on/off). HEADSET MODE OFF appears. Page 8 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 23: Using The 5310 Ip Conference Unit

    Conference Controller session at a time. If the 5310 Conference Unit is not connected to your IP phone, the Conference Controller application is not available. Installation instructions are included with the unit. Mitel 5310 IP Conference Unit 5310 IP Conference Unit For information about placing conference calls and adding parties to the conference, see “Placing Conference Calls”...

  • Page 24: Muting The Conference Unit

    Conference Unit. If another individual near the unit wishes to speak, you should disable Presentation Mode. Presentation Mode minimizes extraneous noise. To enable/disable Presentation Mode: Toggle Presentation Mode on or off in the Conference Controller application. Page 10 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 25: Using The Line Interface Module (Lim)

    Handsfree and on-hook dialing are not supported on the LIM line. NOTE For information on emergency number dialing using the LIM, see “Placing Emergency Calls using the LIM Line” on page Page 11 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 26: Making And Answering Calls Using The Analog Button

    To end the current analog call when an incoming call arrives: Press the Star button ( ) to cancel. The current analog call ends and you are connected to the new caller. Page 12 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 27: Making And Answering Calls Using The Failover Mode

    Dial the number. To answer a call using the analog line during an IP connection failure: Lift the handset. The call is answered. IP FAIL: ANALOG CALL appears. Page 13 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 29: Personalizing Your Phone

    For a low-angle mount, hinge the two lower hooks into the middle set of notches, and then snap the two upper hooks into the top set of notches. Page 15 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 30: Changing Volume Levels

    Press (Brightness) + or – to find the level you want to use. Press # or Save to save the setting, and then press Close to exit the Applications menu. Page 16 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 31: Changing The Language

    Press Settings, and then press Languages. Press the language that you want to use. Press # or Save to save the setting, and then press Close to exit the Applications menu. Page 17 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 32: Changing The Text Size On The Display

    To change the text size on a display: Press (Applications). Press Settings, and then press Text Size. Press Large Text or Small Text. Press Save, and then press Close to exit the Applications menu. Page 18 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 33: Using The Screen Saver

    Press Close to exit the Applications menu. To wake your IP phone from screen saver mode: Lift the handset or press any button to wake the IP phone. Page 19 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 34: Viewing Call History

    People application.  Use the navigation buttons at the bottom of the display to show details for another call record. Press Close to return to the previous list. Page 20 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 35: Deleting Call Records

    To view the help about the call record icons: Press the Help icon ( ) located on the Gadget Sidebar. Press Icons. Press to navigate to the list of Call History icons. Page 21 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 36: Customizing Your Contact List

    Press the dial icon to the right of the contact’s name in the main list. (The contact name does not need to be selected.) Continue the call using the speakerphone, or lift the handset for privacy. Page 22 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 37: Specifying Audio Feedback Options

    To calibrate the phone screen for touch accuracy: Press (Applications). Press Settings, and then press Calibrate Display. Touch the center of each + to calibrate the display. Press OK, and then press Close. Page 23 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 38: Using The Dialpad Buttons To Enter Characters

    (Transfer) to enter a space. 5. Press (Message) to switch to Numeric Mode. 6. Press 3. 7. Press 1. 8. Press (Speaker), #, or lift the handset to save the entry. Page 24 Mitel ® 5360 IP Phone User Guide – , March 2017...
  • Page 39 Number of Times Dialpad Button is Pressed Button & Á Á É é Í Í Ñ Ó ñ ó Ú Ü ú ü ¡ ¿ ª º Page 25 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 40: Using Programmable Buttons

    Slowly flashing The extension is in Do-Not-Disturb (DND). Quickly flashing The extension has a call ringing in. Continuously flashing The extension is causing a “Station Off-Hook” system alarm. Page 26 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 41: Default Access Codes

    ACD Agent – Log In ACD Agent – Log In/Out ACD Agent – Log Out ACD Agent – Wrap-up Terminate Activate Door Relay Agent Help – Reject Agent Help – Request Page 27 Mitel ® 5360 IP Phone User Guide – , March 2017...
  • Page 42 Hookflash (Recall in Europe) Hot Desk On/Off Hunt Group – Remove Hunt Group – Remove/Replace Hunt Group – Replace Display Contrast Control Message – Cancel Left Message Page 28 Mitel ® 5360 IP Phone User Guide – , March 2017...
  • Page 43 System Forward – Off System Forward – On System Forward – On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring View Programmable Button Assignments Page 29 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 44: Listening To Background Music

    Restores Page settings. See “Paging Other System Users” on page  Resets hunt group calls. See “Hunt Groups” on page To reset your IP phone to the default settings: Dial 394. STATION DEFAULTED appears. Page 30 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 45: Switching Keymaps

    You can add the Activate Door Relay feature to a phone keymap button, just like any other station feature. To unlock a door: While idle or while on a call, dial 332. The door is unlocked. Page 31 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 47: Answering And Placing Calls

    To use Automatic Call Access for incoming external (trunk) calls: With the handset on-hook, dial 360 to turn on (or off). AUTO TRNK ACCESS ON (or OFF) appears. Page 33 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 48: Redirecting Calls

    1. While an incoming external call is ringing at another Answer Access list extension, lift the handset or press (Speaker). 2. Dial 350 or press the flashing Trunk <number> button. This feature may or may not be enabled for your system. Page 34 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 49: Placing Calls

    Placing Emergency Calls WARNING Contact your system administrator and your local Mitel provider for important information about dialing emergency services before using your IP phone. When dialing an emergency number (911 U.S. or 999/112 Australia and Europe), you do not have to press the Outgoing button or enter the Outgoing Call access code (8 is the default code).

  • Page 50: Placing Internal Calls

    Stay on the line and wait for the extension to become available. Do not hang up. If Camp- on is enabled, you hear Music-on-Hold while you are waiting. Page 36 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 51: Placing External Calls

    You can quickly redial the last external number dialed. You cannot redial extension numbers. To use Redial: With or without the handset lifted, press (Redial). The system automatically selects a line and dials the number. Page 37 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 52: Using Speed Dial

    6. Press # or the ACCEPT menu button to save the bin. STN SPD BIN # <number> UPDATED appears. Page 38 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 53: Dialing Station Speed-Dial Numbers

    ACCEPT menu button to continue. 5. Press (Hold) repeatedly until the number is erased, and then press # or the ACCEPT menu button. STN SPD BIN # <number> UPDATED appears. Page 39 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 54: Assigning Speed-Dial Numbers To Programmable Buttons

    Press (Up) or (Down) to scroll through the speed-dial location.  Enter the speed-dial location (000 to 999), or select the menu button designation from the display. Page 40 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 55: Using The Directory

    Scroll to previous entry Cancel search Activate selection (Hold) Move the cursor to the left, deleting existing characters page 42 for detailed instructions on using the directory. Page 41 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 56: Using Account Codes

    This code is used for all calls made from your IP phone until it is disabled. To disable the code: Dial 391, and then press #. ACCOUNT CODE CLEARED appears. Page 42 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 57: Call Features

    While on a call, press (Mute). MICROPHONE MUTE ON appears. When the microphone is muted, the Mute button lamp is lit. Press (Mute) again to un mute the microphone. Page 43 Mitel ® 5360 IP Phone User Guide – Release 6.2, March 2017...

  • Page 58: Placing Calls On Hold

    Some telephone companies require you to enter a hookflash (a quick hang up and release) for feature access. To enter a hookflash: While off-hook, press (Special), and then dial 330 or press the FLASH menu button. Page 44 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 59: Transferring Calls

    While on the call, press the button designated as a Park/Pickup destination and then hang up. The button will flash to indicate at least one call is parked at that destination. Page 45 Mitel ® 5360 IP Phone User Guide – Release 6.2, March 2017...

  • Page 60: Using Group Call Pick-Up

    If pick-up groups have already been configured, you can use the User Web Portal (if enabled) to provision the required buttons on your phone. Page 46 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 61: Viewing Your System Information

    If you are currently connected to an external caller with Caller ID, you can toggle between the caller’s name and number. If the name is unavailable, CANNOT ACCESS FEATURE appears. To show the outside party’s name/number: Press (Special), and then dial 379. Page 47 Mitel ® 5360 IP Phone User Guide – Release 6.2, March 2017...

  • Page 62: Forwarding Calls

    Contact your system administrator for more information. To turn System Forwarding on or off: Dial 354. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding off. Page 48 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 63: Using Dynamic Extension Express

    To ensure that calls are routed correctly to your mobile and home phones, inform your system administrator if either of these phone numbers change. Page 49 Mitel ® 5360 IP Phone User Guide – Release 6.2, March 2017...

  • Page 64: Using The Handoff - Push/Pull Feature

    To cancel the Dynamic Extension Express – Handoff feature: While the handoff is in-progress, press (Special), and then dial 388. HANDOFF CANCELLED appears on the display for your main extension. Page 50 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 65: Receiving Message Waiting Indications

    You can use the callback number to easily call back into the system and speak to the messaging party or retrieve your voice mail message. Check with your administrator if you would like to take advantage of this feature. Page 51 Mitel ® 5360 IP Phone User Guide – Release 6.2, March 2017...

  • Page 66: Placing Ad Hoc Conference Calls

    Press the flashing Call Key button. CONFERENCE WAS HOLDING appears, and you are reconnected to the conference. The traditional conferencing feature that has always been available on the MiVoice Office 250 has been renamed as Ad Hoc Conferencing to differentiate it from the Meet-Me Conferencing feature introduced in v5.0 (see...

  • Page 67: Ending A Conference And Placing All Parties On Hold

    (Hold). CONFERENCE PARTIES ON HOLD appears. To toggle between the held callers: Press (Hold) twice for internal parties or the applicable Call Key button for external parties. Page 53 Mitel ® 5360 IP Phone User Guide – Release 6.2, March 2017...

  • Page 68: Using Meet-Me Conferencing

    Tell all intended conference participants to call the Conference Assistant at an agreed- upon time and use the system-generated number as the access code to join the conference. Follow the instructions for “Joining a Meet-Me Conference“ on page Page 54 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 69: Joining A Meet-Me Conference

    During the conference, press the Transfer button, and then dial the extension number. Announce the conference (if desired), and then hang up. CONFERENCE TFR from <name> appears on the called party’s display. Page 55 Mitel ® 5360 IP Phone User Guide – Release 6.2, March 2017...

  • Page 70: Using Record-A-Call

    The other party does not hear the confirmation tone. Dial 312 again to turn Group Listen off. This feature may or may not be enabled for your system. Page 56 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 71: Using Call Logging

    Press 0 or the DELETE menu button to delete the displayed entry, or press the DEL ALL menu button to delete all entries in the current call log. This feature may or may not be enabled for your system. Page 57 Mitel ® 5360 IP Phone User Guide – Release 6.2, March 2017...

  • Page 72: Using Secondary Extension Buttons

    If a Secondary Extension button is flashing (the primary extension has an incoming call), you can press # before pressing the flashing Secondary Extension button to call the primary extension and not answer the incoming call. Page 58 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 73: Using Hot Desking

    If you forget to log off and then attempt to log on elsewhere, the system automatically logs you off of the original phone so that you can log on to the new phone. Page 59 Mitel ® 5360 IP Phone User Guide – Release 6.2, March 2017...

  • Page 74: Using The Configuration Assistant

    NOTE your system administrator for more information. Changing Your Station Passcode Before using the Configuration Assistant, Mitel recommends that you change your default station (phone) passcode to something more secure. To change your station passcode: 1. Dial 392. ENTER PASSCODE appears.

  • Page 75: Accessing The Configuration Assistant

    Program mobile phone number [you do not have to enter the Outgoing feature code (8)] Hang up, or press the Star button (*) to return to the main menu. Page 61 Mitel ® 5360 IP Phone User Guide – Release 6.2, March 2017...

  • Page 76: Changing The Dnd Settings

    Forward calls to an external phone number [you do not have to enter the Outgoing feature code (8)]  Disable (only if Call Forwarding is enabled) Hang up, or press the Star button (*) to return to the main menu. Page 62 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 77: Managing Meet-Me Conferencing Access Codes

    If you do not have an e-mail address configured in the phone system database, then NOTE this option is not provided. Check with your administrator if you would like to take advantage of this feature. Page 63 Mitel ® 5360 IP Phone User Guide – Release 6.2, March 2017...

  • Page 78: Using E-Mail Synchronization

    Synchronization User Guide. Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features.
  • Page 79 5. Dial 363 (Dynamic Extension Express On). To disable Dynamic Extension Express using Remote Programming: Follow steps 1. - 4. above, dial 362 (Dynamic Extension Express Off), and then hang up. Page 65 Mitel ® 5360 IP Phone User Guide – Release 6.2, March 2017...

  • Page 80: Changing The Dnd Settings

    Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 71 for more information about using DND. To turn on DND using Remote Programming: 1. Do one of the following:  Call your DISA number (provided by your system administrator). If necessary, enter your DISA security code.

  • Page 81: Changing Your Station Passcode

    4. Enter your passcode followed by #. 5. Dial 392. 6. Enter the new passcode followed by #. 7. Enter the new passcode again followed by #. Page 67 Mitel ® 5360 IP Phone User Guide – Release 6.2, March 2017...
  • Page 82 Call Features Page 68 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 83: Messages

     Voice messages: System voice mail messages. Because a variety of voice mail products work with the MiVoice Office 250, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system. For example,...

  • Page 84: Viewing And Responding To Messages

    To delete waiting inter-station messages: 1. Press (Message) or the VIEW MESSAGE menu button. MSG <message information> appears. 2. Press or the DELETE menu button to delete the displayed message. Page 70 Mitel ® 5360 IP Phone User Guide – Release 6.2, March 2017...

  • Page 85: Using Do-Not-Disturb (Dnd)

    (Speaker) or the ACCEPT menu button. To turn off DND: Press the DND button, or press the DND menu button, and then press DND OFF. DO- NOT-DISTURB OFF appears. Page 71 Mitel ® 5360 IP Phone User Guide – Release 6.2, March 2017...

  • Page 86: Using Reminder Messages

    To cancel all Reminder message requests: With the handset on-hook, dial 306. REMINDER MSGS CANCELED appears. To clear a received Reminder message: With the handset on-hook, press Page 72 Mitel ® 5360 IP Phone User Guide – Release 6.2, March 2017...

  • Page 87: Paging Other System Users

    (you cannot select individual zones). To enable or disable paging for your IP phone: Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Page 73 Mitel ® 5360 IP Phone User Guide – Release 6.2, March 2017...

  • Page 89: Hunt Groups

    3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Page 75 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 90: Logging Out Of Acd Hunt Groups

    Until this timer expires, you will not receive another hunt group call; however, you can stop the wrap-up timer to allow calls to your extension. To stop the wrap-up timer: With the handset on-hook, dial 329. The display shows ACD WRAP-UP TERMINATED. Page 76 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 91: Other Hunt Group Features

    To divert hunt group calls: Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to program your IP phone to accept calls. Page 77 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 92: Hunt Group Supervisor Features

    To steal a hunt group call: Dial 387 or press the STEAL menu button. CALL STOLEN FROM EXT <number> appears. Page 78 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 93: Using Barge-In

    If on hook, press the Speaker button or enter the specific feature code of the feature you want to terminate. Page 79 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 95: Cordless Devices

    Bluetooth headsets. The Mitel Cordless Handsets (both DECT and Bluetooth) recharge in the handset cradle. The Mitel Cordless Headset (DECT only) rests and recharges in a headset cradle that attaches to the side of the phone. The Cordless Devices Application provides access to the configuration settings and information screens that apply to the cordless module and accessories.
  • Page 96 Replaces the cover supplied with the IP phone for corded handsets. 5 – Cordless Handset Cordless operation for handset calls. (You can transfer from the IP phone handset to the cordless headset at any time.) Page 82 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 97: Cordless Module

    Corded handset and cordless headset  Corded headset and cordless handset The DECT Cordless Handset, DECT Cordless Headset, and Bluetooth Handset are all Mitel- branded accessories available only from Mitel. Bluetooth headsets are third-party accessories available from a variety of manufacturers.

  • Page 98: Pairing The Cordless Module And Devices

    The LED on the Bluetooth Module blinks. The Cordless Devices application opens on the phone and prompts you to place the accessory in pairing mode. For Mitel Bluetooth Handsets: Press and hold the hookswitch on the side of the Bluetooth Handset (see page 83) for 5 seconds to activate accessory pairing mode.

  • Page 99: To Unpair A Cordless Device

    Audio is active between the module and either the handset or headset. Blinking Pairing mode is active or a firmware upgrade is in progress. No audio is active. Solid for two seconds Pairing is successful. Page 85 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 100: Using A Cordless Device As A Remote Control

    Using the Mute Key on a Cordless Device When using a Mitel-branded cordless accessory, the Mute key on the cordless accessory is synchronized with the Mute key on your phone. Pressing the Mute key on either the phone or the accessory also controls the Mute function on the other device.

  • Page 101: Low Battery Level

    Until the battery is recharged (or until it becomes fully discharged), the warning is repeated at each new call. To continue with a call while charging the cordless device, switch to speakerphone and then cradle the cordless device. Page 87 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 102: Using The Mitel Cordless Handset

    Cordless Devices Using the Mitel Cordless Handset The cordless handset, shown below, provides office mobility, allowing you to place and answer calls while away from your desk. Replacing the standard corded handset, the cordless handset contains a rechargeable battery that charges in the handset cradle when not in use. To use the cordless handset (whether DECT or Bluetooth), you must pair the handset with the IP phone.

  • Page 103: Answering Calls

    The handset is blinking, when the LED is on and off for an equal amount of time. The handset is winking, when the LED is on for a short period of time and off for a longer period of time. Page 89 Mitel ® 5360 IP Phone User Guide – , March 2017...
  • Page 104 It is normal for the handset LED to cycle between blinking and solid as battery NOTE charge is maintained. Page 90 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 105: Using The Mitel Dect Cordless Headset

    Cordless Devices Using the Mitel DECT Cordless Headset This section applies only to the Mitel DECT Cordless Headset. It does not apply to NOTE third-party Bluetooth headsets. The cordless headset offers the same capability as the cordless handset to make and answer phone calls away from your desk, while adding the convenience of hands-free operation.

  • Page 106: Cordless Headset Alerting Tones And Leds

    Solid Battery is fully charged. cradle) Blinking Battery is charging. Winking Indicates low voltage when headset is uncradled. When headset is cradled, indicates battery is not charging. Page 92 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 107: Using A Bluetooth Headset

    To answer a call:  Press the hookswitch button on the headset. Hang Up To hang up on a call:  Press the hookswitch button on the headset. Page 93 Mitel ® 5360 IP Phone User Guide – , March 2017...

  • Page 108: Using The Cordless Devices Application

    Press Close to exit. Low Battery Level When the battery of a Mitel cordless device reaches a near-critical level, the phone displays a warning. Until the battery is recharged (or until it becomes fully discharged), the warning is repeated at each new call made using the Prime Line. To continue with a call while charging the cordless accessory, switch to speakerphone and then cradle the cordless accessory.

  • Page 109: Editing A Bluetooth Headset Name

    Press the desired Bluetooth headset, and then select Edit Name. Enter a new name or edit the existing name using the keyboard on the display, and then press OK. Press Close to exit. Page 95 Mitel ® 5360 IP Phone User Guide – , March 2017...
  • Page 110 Cordless Devices Page 96 Mitel ® 5360 IP Phone User Guide – , March 2017...
  • Page 111 Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the Mitel Web site (www.mitel.com). All sales, service, and support are coordinated at the local level. Error Messages The following error messages may appear when using your IP phone.
  • Page 112 Before assigning the speed-dial number to a Dial number to the button I want. programmable button, you must store the number with either a Station Speed-Dial bin. Page 98 Mitel ® 5360 IP Phone User Guide – , March 2017...
  • Page 113  You entered the handoff feature code at the exact time the other party on the call disconnected.  The call was terminated for some reason. Page 99 Mitel ® 5360 IP Phone User Guide – , March 2017...
  • Page 115 © Copyright 2016, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of the ownership of these marks.

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