Xerox PHASER 8500 Service Manual page 87

Phaser 8400/8500/8550/8560 Color Printer Service Manual
7,010.43: The Printhead is stuck in the tilted position, or is not able to tilt
forward to the print position, due to problems.
7,011.44: This is a soft fault and will not halt the printer.
7,012.45: The Drum transfix is not in home position, after the return home
motion has been completed.
7,014.47: The Printhead is not locked in the head tilt restraint spring.
7,015.48: The head tilt restraint spring is out of place.
Troubleshooting Procedure for 7,010 to 7,015 Error Code
Step Questions and Actions
Reboot the printer.
1
Did this correct the problem?
2 Do the Printhead Restraints rotate
correctly?
3 1. Has ink spilled ink around the Printhead
that prevents the Printhead from moving
to its center position? You should be able
to push the Printhead right to left.
4 Is the Printhead stuck to the Wiper Blade?
Does the X-Axis Motor drive the Printhead
5
to its center position (so it can tilt forward)?
1. Check the Process Drive for obstructions
6
or damaged.
2. Ensure the gears are correctly aligned and
homed.
3. Verify the process shaft and drive module
shaft are at their home positions.
Did this correct the problem?
Has ink spilled on the Head Tilt Gear on its
7
drive train (near left side of the Printhead)?
Error Messages and Codes
Yes No
Complete. Go to Step 2.
Go to Step 3. Repair or
replace the
Printhead
Restraints.
Clean the Go to Step 5.
Printhead
area.
Start the Go to Step 4.
printer in
diagnostics
mode and run
idiags test
Exercise
Heater - toggle
Printhead
heaters to
soften the ink.
Manual
separate the
wiper and
Printhead. Set
them in their
home
positions.
Go to step 6. Troubleshoot
the X-Axis
drive.
Complete. Go to Step 7.
Clean the Go to Step 8.
gears.
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