Before You Call Agilent Technologies; Check The Basics - Agilent Technologies ESA-E Series User And Programming Manual

Before You Call Agilent Technologies

Check the Basics

A problem can often be resolved by repeating the procedure you were following
when the problem occurred. Before calling Agilent Technologies or returning the
analyzer for service, please make the following checks:
• Check the line fuse.
• Is there power at the receptacle?
• Is the analyzer turned on? Make sure the fan is running, this indicates that the
power supply is on.
• If the display is dark or dim, press the upper
upper-left corner of the front panel. If the display is too bright, adjust the lower
key in the upper-left corner of the front panel.
Viewing Angle
• If other equipment, cables, and connectors are being used with your ESA
spectrum analyzer, make sure they are connected properly and operating
correctly.
• Review the procedure for the measurement being performed when the problem
appeared. Are all the settings correct?
• If the analyzer is not functioning as expected, return the analyzer to a known
state by pressing the
Some analyzer settings are not affected by a Preset. If you wish to reset the
analyzer configuration to the state it was in when it was originally sent from
the factory, press
• Is the measurement being performed and the results that are expected, within
the specifications and capabilities of the analyzer? Refer to the "Specifications"
chapters in the ESA Spectrum Analyzers Specification Guide for analyzer
specifications.
• In order to meet specifications, the analyzer must be aligned. Either Auto Align
All must be selected (press
analyzer must be manually aligned at least once per hour, or whenever the
temperature changes more than 3 degrees centigrade. When
selected, AA appears on the left edge of the display (in SA mode only).
• Is the analyzer displaying an error message? If so, refer to Error Messages in
the Agilent ESA Spectrum Analyzers User's Guide.
• If the necessary test equipment is available, perform the performance
verification tests in the ESA Spectrum Analyzers Calibration Guide. Record all
results on a Performance Verification Test Record form located after the test
descriptions.
• If the equipment to perform the performance verification tests is not available,
you may still be able to perform the functional checks in the ESA Spectrum
Analyzers User's Guide.
Chapter 8
Before You Call Agilent Technologies
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