If You Have A Problem - Agilent Technologies ESA-E Series User And Programming Manual

If You Have a Problem

If you have a Problem
If you have a Problem
Your analyzer is built to provide dependable service. However, if you experience a
problem, or if you desire additional information or wish to order parts, options, or
accessories, the Agilent Technologies worldwide sales and service organization is
ready to provide the support you need.
In general, a problem can be caused by a hardware failure, a software error, or a
user error. Follow these general steps to determine the cause and to resolve the
problem.
1. Perform the quick checks listed in "Check the Basics" in this chapter. It is
2. If the problem is a hardware problem, you have two options:
WARNING No operator serviceable parts inside the analyzer. Refer servicing to qualified
personnel. To prevent electrical shock do not remove covers.
3. If the problem is a software problem, you have two options:
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possible that a quick check may eliminate your problem altogether.
• Repair it yourself; see the
• Return the analyzer to Agilent Technologies for repair; if the analyzer is still
under warranty or is covered by an Agilent Technologies maintenance
contract, it will be repaired under the terms of the warranty or plan (the
warranty is at the front of this manual).
If the analyzer is no longer under warranty or is not covered by an Agilent
Technologies maintenance plan, Agilent Technologies will notify you of the
cost of the repair after examining the instrument. See
Agilent Technologies, Inc."
Service" for more information.
• Reinstall the firmware and or the measurement personality DLP.
• Return the analyzer to Agilent Technologies for repair; if the analyzer is still
under warranty or is covered by an Agilent Technologies maintenance
contract, it will be repaired under the terms of the warranty or plan (the
warranty is at the front of this manual).
If the analyzer is no longer under warranty or is not covered by an Agilent
Technologies maintenance plan, Agilent Technologies will notify you of the
cost of the repair after examining the instrument. See
Agilent Technologies, Inc."
Service" for more information.
"Service Options" section in this chapter.
and "How to Return Your Analyzer for
and "How to Return Your Analyzer for
"Getting in touch with
"Getting in touch with
Chapter 8