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support. Alternatively, you can use Remote Desktop, a real-time collaboration
option that controls the two-way connection with the ACQUITY system by
enabling the Connections INSIGHT iAssist service level.
Consult these sources for more information about Connections INSIGHT and
Connections INSIGHT iAssist:
•
http://www.waters.com
•
Connections INSIGHT Installation Guide (part number 715001399)
•
Connections INSIGHT User's Guide (part number 715001400)
•
Your sales representative
•
Your local Waters subsidiary
•
Waters Customer Support
To submit a Connections INSIGHT request:
1.
Select Troubleshoot > Submit Connections INSIGHT request.
2.
In the Connections INSIGHT Request dialog box, type your name,
telephone number, e-mail address, and a description of the problem.
3.
Click Submit, and allow approximately 5 minutes to save the service
profile.
A .zip file containing your Connections INSIGHT profile is
Result:
forwarded to Waters customer support for review.
Saving a service profile or plot file from the Instrument Console can
Tip:
require as much as 150 MB of file space.
Troubleshooting with Connections INSIGHT
October 13, 2014, 715003547 Rev. C
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