Selecting A Personal Status On The Phone - Toshiba Strata CS User Manual

Selecting a personal status on the phone __________________

C 5. W
HAPTER ORKING WITH
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Strata CS makes it easy to select a personal status by using only the telephone
commands. See Chapter 8 for detailed information about personal statuses.
To select a personal status on the telephone
1.
Press and log in.
#
2. Press , and then press:
6 1
for Available
1
n
for Do Not Disturb
2
n
for In a Meeting
3
n
4 for Out of the Office
n
for On Vacation
5
n
for Available (Queue Only)
6
n
for Available (non-Queue)
7
n
for On Break
8
n
for custom personal statuses (followed by
9
n
custom status,
Note:
Call center agents can select a call center status by picking up the phone
and pressing *51 through *53. See "Signing in, signing out, and taking breaks" on
page 17-3.
V M
OICE ESSAGES ON THE
for the second, and so forth).
2
P
HONE
to select the first
1
5-7