Modifying A Personal Status; Creating A Custom Personal Status - Toshiba Strata CS User Manual

Modifying a personal status _____________________________

Creating a custom personal status________________________

C 8. U P
HAPTER SING ERSONAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
You can modify predefined and custom personal statuses to reflect your changing
availability and location. For example, if you are often away from your desk
attending meetings, you can modify the In a Meeting personal status to send your
callers directly to voice mail and play a special "in a meeting" greeting that you
record.
The following predefined personal statuses have preferences that you cannot
modify.
Do Not Disturb.
n
always sends you calls directly to the final action of your routing list
(usually your voice mail) without ringing your phone.
. The
Available Taking calls
n
always implies that you are ready to take calls.
Available and Available (Queue Only) for call center agents.
n
preference is always set to
Queue calls
Chapter 17.
You cannot delete or rename predefined personal statuses.
To modify a personal status
1.
In the Personal Status view, double-click the personal status. The
Personal Status dialog box opens.
2. Follow the steps described in the next section, "Creating a custom
personal status."
You can create custom personal statuses for your own use for any of the following
reasons:
To provide more information to your colleagues about where you are and
n
what you are doing, for example, Working From Home, At Grandma's
House, At Client XYZ, and so forth.
To facilitate frequent changes to several call-handling settings at once.
n
For example, whenever you work at the East Side office you might want
to forward your calls and change your voice-mail greeting. By creating a
custom personal status called East Side Office, you can automatically
make both those changes just by selecting the status.
Note:
If you are an agent in a call center queue, you cannot create a custom
status that accepts queue calls.
S
TATUS
The preference is fixed at
Taking calls
preference is fixed at
Yes
—the status
No
—this status
Yes
The
. For more information, see
8-7