Combining Caller And Schedule Conditions; Setting Caller Conditions; Setting Schedule Conditions - Toshiba Strata CS User Manual

Combining caller and schedule conditions

Setting caller conditions

Setting schedule conditions

C 16. U C
HAPTER SING
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
When creating a call rule, you can specify only caller conditions, only schedule
conditions, or both conditions together, with the following results:
Only caller conditions.
n
that meet its caller conditions at all times. For example, a call rule for your
friend Jim activates whenever Jim calls.
Only schedule conditions.
n
during the specified dates and times. For example, a call rule for after
business hours (with no caller conditions set) handles all calls after
business hours.
Both caller conditions and schedule conditions.
n
calls only when both conditions are met. For example, a call rule for your
friend Jim after business hours handles only calls from Jim that occur after
business hours. If Jim calls during business hours, the call rule does not
activate. Likewise, if anyone other than Jim calls after business hours, the
call rule does not activate.
Under
Activate this rule based on the following conditions
callers to whom you want the call rule to apply. If you select more than one caller
condition, the call rule will apply if any caller condition is met. For example,
selecting internal callers and your Friends workgroup will activate this call rule if
any internal user or any member of the Friends workgroup calls.
You can select one or more of the following caller conditions:
Internal callers.
n
External callers.
n
Unidentified callers.
n
are also not identified as contacts.
Person or Workgroup.
n
item from the drop-down list.
To create a new contact or workgroup, click
contact or workgroup, ALT-click
page 15-4 and "Creating a workgroup" on page 15-15.
To make the call rule active during certain dates or times only, check
.
certain dates or times
If
Calls at certain dates or times
will handle incoming calls that meet its caller conditions at all times.
R
ALL ULES
The call rule is always active, and handles calls
The call rule handles all incoming calls
Strata CS users.
Callers from outside of your Strata CS system.
Callers from outside of your Strata CS system who
A specific user, contact, or workgroup. Select the
. See "Entering a new contact" on
is unchecked, the call rule is always active and
The call rule handles
, check the types of
. To edit the current
Calls at
16-5