Putting A Call On Hold - Toshiba Strata CS User Manual

Putting a call on hold

C 4. A
HAPTER NSWERING AND
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Getting a dial tone to start another call
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Entering an account code for a call
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Using hands-free answering
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"Using voice-first answering" on page 4-10
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For information about how to use the Client's Call Monitor to handle calls
visually, see Chapter 10.
After you answer a call, you can put it on hold by pressing
call, press again or press
Flash
Notes:
If you hang up and have a call on hold, the callback feature in Strata CS
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rings your phone.
Use Flash rather than the Hold button on your phone. With Flash, callers
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hear music (if your system has music-on-hold set up). If you use your
phone's Hold button, callers hear nothing.
You cannot put a call to a queue, auto attendant, or IVR Plug-in on hold. If
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you do, the call is disconnected.
Call-handling commands
When you press to put a call on hold, you hear a menu of call-handling
Flash
commands (see the next table). The caller does not hear this verbal menu.
1
Transfer the call.
2
Send the call to voice mail.
3
Disconnect from the call.
4
Reconnect to the call.
5
Create a conference call.
6
Park the call.
7
Use silent hold (mutes menu until next keypress).
#
Get a dial tone (start another call).
Flash
Reconnect to the call.
H C
ANDLING ALLS ON THE
.
4
Call-handling Commands
P
HONE
. To return to the
Flash
4-5