Toshiba Strata CS User Manual page 168

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BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
"Caller options while following a routing list" on page 14-7). You can
also click to create a new greeting.
7.
Click to add this step to your routing list. The Routing List Action
OK
dialog box closes, and the new step appears under
Routing List dialog box.
Repeat steps 3-7 to create additional steps for the routing list.
8.
When you have finished creating the steps that you want to the routing
list to take, in the Routing List dialog box, specify the
call is not answered
it gets to the end of the routing list and no one has answered.
To play a greeting before the final action, check
choose the greeting on the drop-down list. For information on the
System hold greeting, see the
following list.
Select one of the following final actions on the
Take a message.
n
Calls from Strata CS users are disconnected. External
Hang up.
n
callers are transferred back to your company's main menu.
Transfer to extension.
n
you select on the
operator, a co-worker who handles your calls, or an auto attendant.
The transferred call is treated as a new call to that extension. If no one
answers at that extension, the call follows that extension's routing
list.
Pause and repeat.
n
define in the
Pause duration
again. During the pause, callers can press
leave a voice message. The greeting you choose can mention these
options.
In the list of greetings is a special prerecorded greeting called the
System Hold Greeting. It says, "The person you are calling is
unavailable. To hold, please stay on the line. To leave a message,
press 1." It does not mention the option to press 0 for the operator.
Transfer to an extension.
n
you select on the Extension drop-down list, for example, an operator,
a co-worker who handles your calls, or an auto attendant. The
transferred call is treated as a new call to that extension. If no one
answers at that extension, the call follows that extension's routing
list.
. That is, specify what you want Strata CS to do if
Pause and repeat
The call is sent to your voice mail.
The call is transferred to an extension that
Extension drop-down list, for example, an
The caller holds for the number of seconds you
field, and then begins the routing list
The call is transferred to an extension that
S
TRATA
in the
Actions
Final action if the
and
Play greeting
final action in the
drop-down list:
Action
for the operator or to
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