Routing Calls To Workgroups - Toshiba Strata CS User Manual

Routing calls to workgroups

C 14. C F
HAPTER ALL ORWARDING AND
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Pause and repeat.
n
define in the
again. During the pause, callers can press
leave a voice message. The greeting you choose can mention these
options.
In the list of greetings is a special prerecorded greeting called the
System Hold Greeting. It says, "The person you are calling is
unavailable. To hold, please stay on the line. To leave a message,
press 1." It does not mention the option to press 0 for the operator.
9. Check
Active routing list for this extension
routing list your active routing list.
10. Check
Default personal status routing list
default routing list for your personal status settings.
11. Click to save the routing list and close the Routing List dialog box.
OK
A routing list step can send a call to a group of people rather than a single phone,
by using the action
Call a workgroup
call. Strata CS system administrators must use this option to set up ACD
(automatic call distribution) workgroups.
You define the group as a workgroup. It can contain users and contacts, and can
be as large or as small as you want. See "Using workgroups" on page 15-13 for
instructions on creating a workgroup.
To route calls to a workgroup as a step in an existing routing list
1. Double-click the routing list in the Routing Lists view. The Routing List
dialog box for that routing list opens.
2. Click . The Routing List Action dialog box opens.
Add
3.
In the field, select
Action
4.
Select a Workgroup
5.
Under
Method
workgroup's phones:
Sequentially from the top down.
n
workgroup in order until answered, starting with the first user.
Individually in a round robin.
n
workgroup in order until answered, starting with the next user in line
after the one who answered the preceding call.
R
OUTING
The caller holds for the number of seconds you
field, and then begins the routing list
Pause duration
. Anyone in the workgroup can answer the
Call a Workgroup
or click to create a new workgroup.
, choose one of the following ways to ring the
The call tries each member of the
The call tries each member of the
L
ISTS
for the operator or
0 1
if you want to make this
to make this routing list the
.
14-13
to