Displaying The Call Monitor View Automatically; Selecting And Acting On A Call In The Call Monitor View - Toshiba Strata CS User Manual

Displaying the Call Monitor view automatically______________

Selecting and acting on a call in the Call Monitor view________

C 10. R
HAPTER ECEIVING AND
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
The Extensions pane, which shows users' availability (personal status)
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and enables drag-and-drop call handling. See "Adding the Extensions
pane to the Call Monitor view" on page 7-10 and "Dragging and dropping
items" on page 7-13.
The Detail pane, which enables you to type and save notes on a call. See
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"Creating notes about a call" on page 10-13.
Strata CS can open the Call Monitor view automatically in the following
situations:
When you receive an incoming call
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When you place a call from the Contacts or Extensions view
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When you return a call from the Voice Messages view or the Call Log
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view
When the Call Monitor view opens automatically, it appears in front of all other
open windows on your computer.
To display the Call Monitor view automatically
1.
Choose
Tools > Options
2.
Click the View tab.
3. Under
Display Call Monitor in the following situations
both of the following options:
Placing new calls from Contacts or Extensions
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Returning calls from Voice Messages or Call Log
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4.
To display the Call Monitor automatically on incoming calls, click the
Incoming Calls tab and check
5.
Click OK .
Click a call in the Call Monitor view to select it. After it is selected, you can
choose commands to apply to that call.
To use a command on a call in the Call Monitor view, do one of the following
actions:
Right-click the call and choose a command on the shortcut menu. This
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option is often the fastest way of choosing a command, but it may be
H C
ANDLING ALLS IN THE
. The Options dialog box opens.
Display the Call Monitor
C
LIENT
, check one or
.
.
.
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