Routing Lists - Toshiba STRATA CS Communication Server Release 6 Quick Reference Manual

Routing Lists

A routing list tells Strata CS how to route calls to you. All incoming
calls are handled by a routing list. By default, you have a routing
list that rings one phone—your desk phone, known as Where I
Am—and if there is no answer, sends the call to your voice mail.
(When you use call forwarding, the Where I Am phone number
changes to the forwarding number, but the routing list remains
otherwise the same.)
You can create custom routing lists that ring any number of phones
in sequence to find you and that send callers to somewhere other
than voice mail if you do not answer. You can create different
routing lists for different situations and easily switch between them.
The active routing list is the one that is currently used.
An easy way to switch between routing lists is to create custom
personal statuses that use the different routing lists, and switch
between those.
Example Routing Lists
• If you work in your office and in the conference room down the
hall, a routing list can ring your office phone first, and then if
you do not answer, ring the conference room phone.
• When you go on vacation, you might forward your calls to a co-
worker. You could also switch to a routing list that, if your co-
worker does not answer, sends calls to his voice mail instead of
yours.
• With call rules, you can create routing lists for specific callers.
You can have important callers follow a routing list that tries
you at your desk and then at your mobile phone. See Call Rules
on the next page.
Creating Routing List
³
In ViewPoint, click File > New > Routing List. For further
instructions, click Help in the dialog box or see Strata CS
Client User Guide.
Changing Active Routing List
1. In ViewPoint, go to the Routing Lists view.
2. Select the routing list that you want to make active and
choose Actions > Set as Default and Active. The active
routing list is marked by
Strata CS Quick Reference Guide 04/04
.
15