Error And Status Messages - HID FARGO C50 User Manual

5.1.1

Error and Status Messages

Error Message
Card Eject Error
Card Hopper
Empty
Card Jam
Card Not Found
Cover Open
General Error
Headlift Error
Invalid Ribbon
PLT-01277, Version: 1.2
Troubleshooting
Description
A card is not successfully
ejected from the printer.
No cards are loaded in the
input hopper.
Multiple cards are located
in the printer.
The printer is unable to
feed a card from the input
hopper.
The printer cannot print
when the cover is open.
The printer does not print
for an unspecified reason.
The printhead does not
move up / down
successfully.
The printer is compatible
with selected types of
ribbons. An incompatible
ribbon is installed.
OR
The Ribbon Type on the
Device Options tab is set
incorrectly.
Troubleshooting
Press the Power button repeatedly to move the card toward
the output hopper.
Place cards in the input hopper.
Press the Power button repeatedly to move all cards toward
the output hopper.
Ensure that cards are available and loaded correctly.
Press the Pause/Resume button.
To cancel the print, click Cancel Print.
Close the cover.
1. Power the printer off by pressing the Power button
twice.
2. Open the cover and remove the ribbon cartridge. Check
for a jammed or broken ribbon.
• If the ribbon is not jammed or broken, reinstall the
cartridge.
• If the ribbon is jammed or broken, replace it with a
compatible cartridge.
3. Close the cover and press the Power button once to
restore power.
4. Close the software program.
5. Reboot the computer.
1. Open the cover, remove the ribbon cartridge and press
the Power button two times to power down the printer.
2. Check for any obstructions in the printhead are or
mechanism. Remove any obstructions.
3. Reinstall the ribbon cartridge and close the cover.
4. Press the Power button to return power to the printer.
5. The power off and back on procedure can reset the
printhead or transfer headlift motor.
Verify the Ribbon Type on the Device Options tab is set
correctly.
If incorrect, select the matching ribbon type.
Open the cover and remove the ribbon cartridge.
Install a compatible cartridge and close the cover.
Page 5-2
November 2014