HID FARGO DTC 5500LMX User Manual page 58

Error Message Cause
# 30
Magnetic encoding verification
has failed.
Mag Verify Error
The printer is not configured with
# 31
the encoder data type that you
No Mag Module
are trying to send.
# 38
# 39
EEPROM is restored with factory
# 40
default values.
EEPROM Corrupt
EEPROM Read
Error
A card has become jammed in the
printer's flipper table.
# 44
Flipper Jam/ The flipper failed to position
Home Error properly while aligning a card or
flipping a card.
# 45
Request to print on 2
No Flip Module
card, but no flipper is installed.
installed
# 60
LED calibration error occurred.
Laminator
Calibration Fail
# 64
# 65
Unspecified system error
detected by the printer firmware.
# 66
Reboot Required
# 67
Utility command does not exist.
General
A card is jammed in the print
# 68
station or card flipping area of the
Card in Printer
Printer.
# 70
Multiple cards were fed into the
printer.
Multiple Feed
PLT-02496, Version: 1.2
Troubleshooting
nd
side of
Solution
Try encoding with a different card.
Verify cards have the magnetic stripe.
Replace the magnetic encoding module.
Ensure that no encoding data is being sent with the print job
and reprint the card.
Install a magnetic encoding module.
If changes were made in the Advanced Settings tab in the
printer driver, click the Default button to reset these
numbers.
Reset the printer and try again. If this problem persists, call
for technical assistance.
Clear any cards in the flipper table using the buttons to move
the card out. Resume printing.
The flipper table should be level when the printer is powered
up. If the flipper Table is at an angle, open the card output
door and manually level it. Then cycle the printer power to
reset.
Reset the printer and retry. If problem persists call for
technical assistance.
If a Flipper Module is present, ensure that the Print Both
Sides option in the printer driver is set correctly.
Install a flipper module.
Try again.
Reset the printer and try again.
If this problem persists, call for technical assistance.
Verify the command and reenter.
Clear the jam and press the Pause button.
Verify the card thickness is set to the thickness of your cards,
then press the Pause button.
Check for card slippage. If necessary, run the printer cleaning
routine
Verify the cleaning roller is properly installed on the ribbon.
Verify the cards are not sticking together.
Page 5-4
May 2017