Error And Status Messages - HID FARGO C50 User Manual

C50 Card Printer User Guide, Part Number PLT-01277, Rev 1.1
5.2

Error and Status Messages

Several error and status messages inform the Operator about important printer conditions.
Message Description
Card Eject Error A card is not successfully
ejected from the printer.
Card Hopper No cards are loaded in the
Empty input hopper.
Card Jam Multiple cards are located in
the printer.
Card Not Found The printer is unable to feed a
card from the input hopper.
Cover Open The printer cannot print when
the cover is open.
General Error The printer does not print for
an unspecified reason.
Headlift Error The printhead does not move
up / down successfully.
Invalid Ribbon The printer is compatible with
selected types of ribbons. An
incompatible ribbon is
installed.
OR
The Ribbon Type on the
Device Options tab is set
incorrectly.
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© 2013 HID Global Corporation /ASSA ABLOY AB. All rights reserved.
Troubleshooting
Press the Power button repeatedly to move the card toward
the output hopper.
Place cards in the input hopper.
Press the Power button repeatedly to move all cards toward
the output hopper.
1. Ensure that cards are available and loaded correctly.
2. Press the Pause/Resume button.
To cancel the print, click Cancel Print.
Close the cover.
1. Power the printer off by pressing the Power button twice.
2. Open the cover and remove the ribbon cartridge. Check
for a jammed or broken ribbon. If the ribbon is not jammed
or broken, reinstall the cartridge. If the ribbon is jammed
or broken, replace it with a compatible cartridge.
3. Close the cover and press the Power button once to
restore power.
4. Close the software program.
5. Reboot the computer.
1. Open the cover, remove the ribbon cartridge and press
the Power button two times to power down the printer.
2. Check for any obstructions in the printhead are or
mechanism. Remove any obstructions.
3. Reinstall the ribbon cartridge and close the cover.
4. Press the Power button to return power to the printer.
The power off and back on procedure can reset the printhead
or transfer headlift motor.
1. Verify the Ribbon Type on the Device Options tab is set
correctly. If incorrect, select the matching ribbon type.
2. Open the cover and remove the ribbon cartridge.
3. Install a compatible cartridge and close the cover.
June 2013