HID FARGO DTC 5500LMX User Manual page 60

Error Message Cause
# 109
The printer cannot locate the next
# 113
ribbon panel in order to release
Ribbon Release
the ribbon from the card.
Error
# 110
A card is jammed in the print
station or card flipping area of the
Card Jam/Align
printer.
error
# 111
An unrecoverable error has
occurred during printing.
Head Loading
# 112
A card is jammed in the print
station or card flipping area of the
Card Jam/Align
Printer.
error
# 128
The print ribbon sensor is out of
# 170
calibration or has failed.
Calibrate Ribbon
# 129
Utility command input error has
occurred.
General
A card has become jammed in the
# 131 printer's flipper table.
The flipper failed to position
Flipper Jam/Home
properly while aligning a card or
Error
flipping a card.
# 136
Printing is disabled by
SecureGuard until a password is
Secure Guard Print
received.
Disabled
# 139
Ribbon needs to be removed.
Please Remove
Ribbon
# 144
EEPROM Corrupt EEPROM restored with factory
default values.
EEPROM Read
Error
You are trying to send encoding
data, but the Printer is not
# 202
configured with this Encoder
Encoder Not
type.
Installed
iCLASS, Prox, MIFARE, SmartCard
# 266
Laminator is too cold to calibrate.
Calibration Failed
# 286
Not used.
General
PLT-02496, Version: 1.2
Troubleshooting
Solution
Ensure that the ribbon is not stuck to the card.
Replace the ribbon.
Recalibrate the ribbon sensor.
If the ribbon is broken, repair by taping the ribbon back onto
the take- up core and manually advance to the next panel.
Press the Pause button to continue.
Clear the jam. Press the Pause button to continue.
Reset the printer and try again. If this problem persists, call
for technical assistance.
Clear the jam. Press the Pause button to continue.
Calibrate the ribbon sensor.
Check for material blocking sensor and try again.
Verify the command and reenter.
Clear any cards in the flipper table, using the buttons to
move the card out.
Resume printing.
Reset the printer and retry. If problem persists call for
technical assistance.
Reset the printer and retry.
If the problem persists, call for technical assistance.
Reset the printer and retry.
If problem persists, call for technical assistance.
If changes were made in the Advanced Setting tab in the
printer driver, click the Default button to reset these
numbers.
Reset the printer and try again. If this problem persists, call
for technical assistance.
Ensure that no encoding data is being sent with the print job
and reprint the card.
Install an encoding module.
Reboot the printer or perform a lamination sample.
Page 5-6
May 2017