Related Manuals for HID FARGO DTC 5500LMX
Summary of Contents for HID FARGO DTC 5500LMX
- Page 1 FARGO® DTC®5500LMX C RINTER X002100 ODEL UIDE PLT-02496 Version: 1.2 May 2017 hidglobal.com...
- Page 2 ICLASS, are ™, trademarks or registered trademarks of HID Global Corporation, or its licensors, in the U.S. and other countries. All other trademarks, service marks, and product or service names are trademarks or registered trademarks of their respective owners.
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Page 3: Table Of Contents
Contents Chapter 1: Specifications ........... . . 1-1 Regulatory Compliance . - Page 4 Page iv 3.5.4 JIS II Encoding Option ......... . 3-14 3.5.5 ISO Track Locations .
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Page 5: Specifications
Chapter Specifications The purpose of this section is to provide specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the HDP5500LMX Card Printer. Regulatory Compliance Agency Regulatory Compliance The Card Printer is listed under UL 60950-1 (2 edition) Information Technology Equipment. -
Page 6: United States
Page 1-2 Specifications 1.1.2 United States This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation. -
Page 7: Safety Messages
Specifications Page 1-3 Safety Messages 1.2.1 Safety Messages—United States Symbol Critical Instructions for Safety Purposes Failure to follow these guidelines results in personal injury or death. Danger: To prevent personal injury or death: Reference the following safety messages before performing an operation. Always remove the power cord prior to performing repair procedures, unless otherwise specified. -
Page 8: Safety Messages-French Canada
Page 1-4 Specifications 1.2.2 Safety Messages—French Canada Symbole Instructions critiques visant la Sécurité Si ces directives ne sont pas suivies les résultats peuvent être des lésions corporelles ou la mort. Danger: Pour éviter des lésions corporelles ou la mort: Rapportez-vous aux avis suivants de sécurité avant de procéder à une opération. Retirez toujours le câble d’alimentation avant d’effectuer des procédures de réparation, sauf spécification contraire. -
Page 9: Safety Messages-Taiwan
Specifications Page 1-5 1.2.3 Safety Messages—Taiwan May 2017 PLT-02496, Version: 1.2... -
Page 10: Safety Messages-China
Page 1-6 Specifications 1.2.4 Safety Messages—China 2000m PLT-02496, Version: 1.2 May 2017... -
Page 11: Technical Specifications
.027” - 043” / 30mil – 40 mil / .686mm – 1.016mm Display Graphical Display • 125kHz (HID Prox) reader • 13.56 MHz (iCLASS®, MIFARE, ISO 14443 A/B, ISO 15693) read/write encoder • Contact Smart Card Encoder reads from and writes to all ISO7816 1/2/3/4... -
Page 12: Functional Specifications
Page 1-8 Specifications Component Description • 6 seconds per card (K*) • 8 seconds per card (KO*) • 16 seconds per card (YMCKO*) • 24 seconds per card (YMCKOK*) • Print speed indicates an approximate batch print speed and is measured from the time a card feeds into the printer to the time it ejects from the Print Speed printer. -
Page 13: Printer Components: Print Ribbons
Specifications Page 1-9 Printer Components: Print Ribbons The card printer utilizes both dye-sublimation and/or resin thermal transfer methods to print images directly onto blank cards. Because the dye-sublimation and the resin thermal transfer print methods each provide their own unique benefits, Print Ribbons are available in resin-only, dye-sublimation-only and combination dye-sublimation/resin versions. -
Page 14: Printer Components: Blank Cards
Certain types of smart card chips are raised slightly above the card’s surface, which also results in poor color transfer. The UltraCard product line, available exclusively as part of HID Global® FARGO® brand secure card issuance solutions, has a long standing reputation among dealers and end-users for consistent quality in construction. -
Page 15: Installation And Setup Procedures
Chapter Installation and Setup Procedures This section describes the setup and installation for the DTC5500LMX Card Printer. Selecting a Good Location The following guidelines help to ensure optimal printing performance: Place the unit in a location with adequate air circulation to prevent internal heat buildup. ... -
Page 16: Unpacking And Inspection
Windows Server 2008 R2 (64-bit only) Windows Server 2012 Windows Server 2012 R2 Mac 10.5, 10.6, 10.7, 10.8, 10.9, 10.10 For more information on supported operating systems, please visit the HID Global support page. PLT-02496, Version: 1.2 May 2017... -
Page 17: Driver Installation Instructions
Page 2-3 Installation and Setup Procedures 2.3.1 Driver Installation Instructions Start the installation process by inserting the Driver CD into the computer; then, follow the Installation Wizard screen prompts. 1. Select Install the Printer Driver to go through the driver installation wizard. 2. -
Page 18: Installing The Print Ribbon
Installation and Setup Procedures Page 2-4 Installing the Print Ribbon FARGO Direct-to-Card Printers require highly specialized to function properly. The FARGO DTC5500LMX Card Printer/Laminator uses an Eco-friendly refillable ribbon drawer. To maximize printer durability, reliability and printed card quality, you must use only FARGO-certified . Your FARGO warranty is void, where not prohibited by law, if you use other than FARGO-certified . -
Page 19: Installing Blank Cards Into The Input Card Hopper
Page 2-5 Installation and Setup Procedures Installing Blank Cards into the Input Card Hopper The FARGO DTC5500LMX Card Printer is capable of printing multiple feed cards (batch mode). 1. Load the cards with the print side down and (if applicable) the magnetic strip up and towards the front of the printer. -
Page 20: Printer Power
Installation and Setup Procedures Page 2-6 Printer Power To connect power to the printer, follow this procedure. Note: Do not connect the printer’s USB cable until prompted during the printer driver installation. 1. Plug the power cable into the back of the printer. 2. -
Page 21: Printing Preferences
Chapter Printing Preferences This chapter provides an overview of the Printing Preferences of the DTC5500LMX. To locate the Printing Preferences menu select Start > Devices and Printers. Right-click the printer icon and select Printing preferences. Card Tab Use the Card tab to select options for the card as well as diagnostics and calibration. May 2017 PLT-02496, Version: 1.2... - Page 22 Page 3-2 Printing Preferences Field Definition CR-80: 3.452 x 2.204 inch (87.7 x 56 mm) is the only option available. Inches/mm: Card sizes will display in inches or mm, depending on the option selected. Print Width & Print Length: The dimensions of the total print area for each card size. Note: These print area dimensions are .04 in (1 mm) larger than the actual card size.
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Page 23: Device Options Tab
Printing Preferences Page 3-3 3.2 Device Options Tab Use the Device Options tab to set print options. Field Definition Automatically detect the installed Ribbon for every print job: Use this option to verify that the ribbon type selected matches the installed ribbon. The printer changes the Ribbon Type to the correct setting. - Page 24 Page 3-4 Printing Preferences Field Definition Note: The availability of options below is based on the Ribbon Type selected. Rotate Front 180 Degrees: Adjusts the orientation of the first page of the card design to accommodate the location of a chip or RFID sensor. Rotate Back 180 Degrees: Adjusts the orientation of the second page of the card design to accommodate the location of a chip or RFID sensor.
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Page 25: Image Color Tab
Printing Preferences Page 3-5 3.3 Image Color Tab Use the Image Color tab to control the sharpness, contrast, and gamma of the printed image, as well as the individual color balance of yellow, magenta and cyan. Field Description Color Matching: There are two selections for color matching in the drop-down list. •... - Page 26 Page 3-6 Printing Preferences Field Description The Heat area includes sliders for adjusting the temperature when printing with various types of ribbons. Dye-Sub Intensity (YMC): Move the slider to the left to use less heat in the printing process, resulting in a lighter print. Move the slider to the right to use more heat, resulting in a darker print.
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Page 27: Advanced Image Color Tab
Printing Preferences Page 3-7 3.3.1 Advanced Image Color Tab Select Advanced Settings on the Image Color tab. The graphic on the right will display the current settings. Group or Field Description Sharpness: Move the slider to the right to sharpen the image. Move the slider to the left to decrease sharpness. -
Page 28: Image Calibrate Tab
Page 3-8 Printing Preferences 3.4 Image Calibrate Tab Use the Image Calibrate tab to control the position of the printable area in relation to the card. Group or Field Description Use the Image Position controls to position the image on a card. Adjust the image position values by clicking on the Vertical and Horizontal adjustment arrows. -
Page 29: Magnetic Encoding Tab
Printing Preferences Page 3-9 3.5 Magnetic Encoding Tab Select the Magnetic Encoding tab to configure the Magnetic Stripe encoding process. These options are only available if the printer has an optional Magnetic Stripe Encoding Module installed. Field Description Encoding Mode: Change the encoding mode and coercivity setting or modify the ISO standards for tracks 1, 2 and 3. - Page 30 Page 3-10 Printing Preferences Field Description Encoding Mode: Displays the Encoding Mode selected above. Character Size: Customize the character data size used to encode the magnetic data on the currently selected track. Note: Character size includes the parity bit (if enabled). Selections vary for the selected encoding mode.
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Page 31: Iso Encoding Option
Printing Preferences Page 3-11 3.5.1 ISO Encoding Option With ISO Encoding, a formatted set of characters are sent down. This selection activates the Track tabs. However, all functions on the Track tabs are inactive or gray and display ISO defaults, which are the defaults listed for each track below. The Shift Data Left option remains inactive. -
Page 32: Custom Encoding Option
Page 3-12 Printing Preferences 3.5.2 Custom Encoding Option With Custom Encoding, all options are active. The default is ISO Encoding. Note: The defaults are the same as the ISO Encoding defaults. All functions on the Magnetic Track Options tabs are active. PLT-02496, Version: 1.2 May 2017... -
Page 33: Raw Binary Encoding Option
Printing Preferences Page 3-13 3.5.3 Raw Binary Encoding Option With Raw Binary Encoding, a raw binary string rather than a formatted set of characters is sent down. The Coercivity drop-down function is active and the Shift Data Left option is not active. All functions on the Magnetic Track Options tabs are inactive except for Bit Density. -
Page 34: Jis Ii Encoding Option
Page 3-14 Printing Preferences 3.5.4 JIS II Encoding Option With JIS II Encoding, specific standards are used. This selection disables all the Magnetic Track Options tabs, the Coercivity and Shift Data Left options. The default Coercivity is 600 Oe. 3.5.5 ISO Track Locations The magnetic Encoding Module encodes onto tracks in accordance with an ISO 7811-2 Magnetic Stripe. -
Page 35: Sending The Track Information
Printing Preferences Page 3-15 3.5.5.1 Sending the Track Information Magnetic track data is sent in the form of text strings from the application software to the printer driver. In order for the printer driver to differentiate between magnetic track data and the rest of the printable objects, specific characters must be added to encode the magnetic data. - Page 36 Page 3-16 Printing Preferences Reviewing the Sample String Track 1: ~1%JULIEANDERSON^1234567890? Track 2: ~2;1234567890987654321? Track 3: ~3;1234567890987654321? Start Field Maximum Number Track Valid Characters Sentinel Sentinel Separator of Characters Track 1 ASCII 32-95 (See the table) Track 2 ASCII 48-63 (See the table) Track 3 ASCII 48-63 (See the table) ASCII Code and Character Table...
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Page 37: Lamination Tab
Printing Preferences Page 3-17 3.6 Lamination Tab These options allow control of the printer's lamination process. When a laminator is not detected, the lamination tab is active but all functions are disabled. Field Description Specify the side(s) of the card to laminate: •... - Page 38 Page 3-18 Printing Preferences Field Description Use this control to adjust the horizontal position of the laminate. Only the horizontal position needs adjustment. Default is 0. To adjust the position, click on the horizontal adjustment arrows. The Lamination Position adjustment arrows point in the direction the patch will move on the card.
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Page 39: Overlay/Print Area Tab
Printing Preferences Page 3-19 3.7 Overlay/Print Area Tab Use the Overlay / Print Area tab to control and customize where the Overlay (O) panel and/or the print area appear on the card. By default, this option is set to print and overlay the entire card. The orientation of the card display area is determined by the orientation specified in your template. - Page 40 Page 3-20 Printing Preferences Field Description For Print and Overlay: This option applies the defined area to both the print and overlay processes. For Overlay Only: The defined are applies only to the overlay process. The entire Overlay/Print Area (continued) card prints and only the overlay is affected.
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Page 41: Define A Print Area
Printing Preferences Page 3-21 3.7.1 Define a Print Area 1. Select Front or Back. 2. Select an Overlay/Print Area from the drop-down list. When an option is selected, a default blacked area appears on the card design area grid. 3. Click and drag to enlarge or move the area to the preferred location on the card. The size and coordinates of the area update with the changes. -
Page 42: K-Panel Resin Tab
Page 3-22 Printing Preferences 3.8 K-Panel Resin Tab Use the K-Panel Resin tab to control where the resin black (K) panel of a full-color ribbon is printed. If printing with a ribbon type that does not have a K-Panel, all K-Panel Resin options will be disabled. Resin black text is desirable due to its sharp, saturated color (good for barcodes). - Page 43 Printing Preferences Page 3-23 Field Description Print all black in the designated defined/undefined areas, with the Yellow (Y), Magenta (M) and Cyan (C) ribbon panels directly beneath the resin black (K) Panel. Print YMC under K Select this option if printing resin black text or barcodes onto a colored background to provide a more gradual transition between the two.
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Page 44: Printer Info Tab
Page 3-24 Printing Preferences 3.9 Printer Info Tab The Printer Info tab displays information about the printer Ribbon, Film, Laminate (LAM1), and Laminate (LAM2). Group or Field Description Indicates Ribbon Type, Reorder Number and remaining level. Ribbon Indicates the Printer •... -
Page 45: Chapter 4: Toolbox
Chapter ToolBox The ToolBox is located on the DTC5500LMX Card Printer Printing Preferences, Card tab. See Section 3.1: Card Tab for more information. May 2017 PLT-02496, Version: 1.2... -
Page 46: Configuration Tab
ToolBox Page 4-2 Configuration Tab When ToolBox is selected on the Card tab this is the default screen that opens. See Section 3.1: Card Tab for more information. Field Description Automatically Detect Features that are Installed in your Printer: If selected the driver retrieves the installed printer features information from the firmware and automatically checks the appropriate options. -
Page 47: Calibrate Laminator Tab
Page 4-3 ToolBox Calibrate Laminator Tab The Calibrate Laminator tab is active when the laminator is automatically detected or when the laminator is manually checked as a feature on the Configuration tab. Note: The lamination module must be warm before calibrating. Calibration may also be performed from the printer LCD. -
Page 48: Calibrate Ribbon Tab
ToolBox Page 4-4 Calibrate Ribbon Tab To Calibrate the Ribbon: Take out the ribbon cartridge is removed. 2. Ensure the Printer’s cover is closed. 3. Click on the Calibrate button. The Printer will beep twice if the procedure was successful, once if the procedure failed. 4. -
Page 49: Clean Laminator Tab
Page 4-5 ToolBox Clean Laminator Tab To Clean the Printer: Remove all cards from the Card Hopper. 2. Take out the ribbon drawer and remove the ribbon. 3. Reinsert the empty ribbon drawer. 4. Remove the paper backing from both sides of the Cleaning Card. Note: DO NOT remove small liner strip if a magnetic encoding module is installed in your printer. -
Page 50: Clean Printer Tab
ToolBox Page 4-6 Clean Printer Tab To Clean the Printer: Remove all cards from the Card Hopper. 2. Take out the ribbon drawer and remove the ribbon. 3. Reinsert the empty ribbon drawer. 4. Remove the paper backing from both sides of the Cleaning Card. Note: DO NOT remove small liner strip if a magnetic encoding module is installed in your printer. -
Page 51: Advanced Settings Tab
Page 4-7 ToolBox Advanced Settings Tab Use the Advanced Settings tab for adjusting the internal printer settings. These settings have been customized for every printer at the factory. Note: Any changes affect settings for the firmware. To modify a Setting, click on the numeric value in the cell, click the up/down arrow to modify the value, or select the value and type a new value. -
Page 52: Settings Information
ToolBox Page 4-8 4.6.1 Settings Information Setting Description This is factory set. If the main board or the printhead is replaced then adjust this number. Head Resistance Locate the printhead setting number on the bottom of the printhead. The number reads R=XXXX. Use this option to adjust the vertical position of the printed image on the card;... - Page 53 Page 4-9 ToolBox Setting Description This setting is a calibration driven value and should not be adjusted. Mag Lo-Co Voltage Note: This is factory set and should not be changed unless directed by a Offset technician. This setting is a calibration driven value and should not be adjusted. Ribbon Green LED Note: This is factory set and should not be changed unless directed by a Level...
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Page 55: Chapter 5: Troubleshooting
Chapter Troubleshooting System Overview Knowing the sequence of the printer operation helps when troubleshooting the printer. Troubleshooting utilizes the printer error buttons, error messages and printer-specific tools. 5.1.1 Sequence of Operations File information is received from the PC. 2. Printer compares the installed ribbon type stored in memory with the ribbon type command that was sent from the printer. -
Page 56: Printer Error Buttons
Troubleshooting Page 5-2 22. After ribbon advances a few encoder clicks, assume the ribbon is free of card. All stop. 23. Repeat Steps 9 through 22 for the appropriate number of color/overlay Panels. 24. Either the card is ejected from the singled-sided printer or the card feed stepper engages to queue the card for the flipper table for the dual-sided printer. -
Page 57: Error Messages
Page 5-3 Troubleshooting 5.2.2 Error Messages When an error occurs in the printer, the PC shows the error message on screen with solutions. The display blinks in the location requiring attention. Locations can include the printer, input hopper, magnetic encoder, rotator, flipper, laminator flipper, card path, ribbon, and data/communication device error. - Page 58 Troubleshooting Page 5-4 Error Message Cause Solution Try encoding with a different card. # 30 Magnetic encoding verification Verify cards have the magnetic stripe. has failed. Mag Verify Error Replace the magnetic encoding module. Ensure that no encoding data is being sent with the print job The printer is not configured with # 31 and reprint the card.
- Page 59 Page 5-5 Troubleshooting Error Message Cause Solution Check the following, then press the Pause button to continue. Verify the card thickness setting is set to the thickness of your cards. Verify the Cleaning roller is properly installed on the Ribbon. # 81 The printer is unable to feed a Check for card slippage.
- Page 60 Troubleshooting Page 5-6 Error Message Cause Solution Ensure that the ribbon is not stuck to the card. # 109 Replace the ribbon. The printer cannot locate the next Recalibrate the ribbon sensor. # 113 ribbon panel in order to release Ribbon Release If the ribbon is broken, repair by taping the ribbon back onto the ribbon from the card.
- Page 61 Page 5-7 Troubleshooting Error Message Cause Solution # 303 Job is too big. Send a smaller job. Job Too Large for Multiple Copies # 306 Laminator clean cycle failed. Try again. Laminator Clean Fail #329 Close the Laminator lid. Press the Resume button on the Unable to process the card Printer to continue printing.
- Page 62 Troubleshooting Page 5-8 Error Message Cause Solution Open the Laminator lid. Clear any cards in the system by #337 pressing the card forward or backward buttons on the The card has jammed in the display. Close the Laminator lid. Press the Resume button on Laminator Card Laminator under the LAM1 station.
- Page 63 Page 5-9 Troubleshooting Error Message Cause Solution Open the Laminator lid to clear any cards in the system by pressing the card forward or backward buttons on the #346 A card has become jammed display. Clean the Laminator card transport rollers. Replace under the Laminator LAM2 cleaning rollers that are dirty.
- Page 64 Troubleshooting Page 5-10 Error Message Cause Solution Ensure that the laminate material is properly installed. Clear #356 any cards in the Laminator Module by using the manual feed The Laminator has reported a on the Laminator. Press the Resume button to continue. To Laminator General general fault.
- Page 65 Page 5-11 Troubleshooting Error Message Cause Solution #367 The Laminator is unable to Clear any cards in the Laminator. Press the Resume button to calibrate the LAM1 card position Laminator continue. If the error persists, contact Technical Support. sensor. Calibration Error #368 The Laminator is unable to Clear any cards in the Laminator.
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Page 66: Printer-Specific Tools
Troubleshooting Page 5-12 5.2.4 Printer-Specific Tools The status icons are as follows: This icon indicates that the print ribbon supply is low and will require replacement soon. The entire ribbon must be replaced. This icon indicates that the printer needs to be cleaned. This icon indicates that the top input hopper is currently selected. -
Page 67: Additional Printer Specific Tools
Page 5-13 Troubleshooting 5.2.4.1 Additional Printer Specific Tools Label Description Printer Type Firmware Version IP Address Flipper Lamination INFO Laminator Firmware Version Magnetics E-Card Password Card count Color Photo: Select this choice to print a color card to test communication and integrity. Alignment: Select this choice to print a card used to align the print image on the card. - Page 68 Troubleshooting Page 5-14 This page intentionally left blank. PLT-02496, Version: 1.2 May 2017...
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Page 69: Chapter 6: Firmware Upgrades
Chapter Firmware Upgrades Upgrade Information To upgrade the printer’s firmware, perform the following steps: Run the FARGO Workbench Card Printer Utility. 2. Select the Update Manager utility. 3. Select the printer(s) to update. 4. Select the Select Firmware file option to locate or enter the latest firmware file (i.e. - Page 70 Firmware Upgrades Page 6-2 This page intentionally left blank. PLT-02496, Version: 1.2 May 2017...
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Page 71: Chapter 7: Technical Support
This section provides you with an efficient, step-by-step procedure to be used when contacting HID Global Technical Support, as needed, for this card printer. Contact the HID Global Technical Support Group by phone at (866)607-7339 Ext #6 or via email www.hidglobal.com/support Please consider searching our knowledge base at www.hidglobal.com/support/knowledge-base... - Page 72 Technical Support Page 7-2 This page intentionally left blank. PLT-02496, Version: 1.2 May 2017...
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Page 73: Revision History
Page i Revision History Date Description Document Version May 2017 General updates. May 2016 Compliance update. February 2016 Initial release. May 2017 PLT-02496, Version: 1.2... - Page 74 hidglobal.com...