Troubleshooting - Lightware MX-FR Series User Manual

   

9. Troubleshooting

9
Troubleshooting
Usually, if the system seems not to transport the signal as expected, the best
strategy for troubleshooting is to check signal integrity through the whole
signal chain starting from source side and moving forward to receiver end.
Link to connections/cabling section.
Link to front panel operation section.
Link to LDC software section.
LW2 Link to LW2 protocol commands section.
LW3 Link to LW3 protocol commands section.
MX-FR Series Modular Matrix Frames – User's Manual
Symptom
CPU Link LED does
not blink
Picture is not
displayed or distorted
Cannot connect to
the matrix or send a
command via LAN
Root cause Action
General Problems
The matrix is not Reset the matrix by LW2 command, or
powered correctly unplug and reconnect the power cable.
General Video Signal Problems
Video connectors are Make sure the connectors fit well.
loose
Different port is Select the desired/connected port.
selected in the source/
display device
Analog signal is However, I/O boards equipped with DVI-I
connected to a digital ports only the indicated ports accept
port analog signal.
The desired input and Check the crosspoint state in the matrix.
output ports are not
connected
The desired output is Unmute the port.
muted
The sink device is not Dmaulate another DDID (e.g. Lightware's
able to display the Universal DDID)
image
ACP/IP Connection Problems
Not the proper cable is For direct connection use a cross-link
applied cable, for connecting the matrix to a hub
or switch use a straight patch cable.
Connected to a Check the settings of your computer and
different network (e.g. make sure it is connected to the same
Wi-Fi vs. LAN) network as the matrix.
Improper IP address is Set the IP address manually for a direct
applied in the matrix connection.
IP address conflict in Check the current IP address; set a
the network dynamic IP address if DHCP server is in
the network.
Incorrect port address The matrix accepts LAN connection on
is set the 10001 TCP port.
The port is blocked by Check the firewall settings.
a firewall in the network
Not the right protocol is Check the current protocol setting and set
selected the desired option.
124
Refer to
7.6.1
LW2
3.12.2
6.4
6.4
6.6
4.7.2
4.7.2
4.7.2
4.8.5