Repair; Equipment Availability; Web Sites; Training - Avaya IP Office Essential Edition PARTNER Version Reference Manual

The Part numbers within this document are for RoHS compliant equipment unless otherwise stated.

1.3 Repair

Essential Edition - PARTNER® Version systems do not contain any user serviceable or repairable components. If a faulty
unit is suspected the whole unit should be replaced.
IP Office 500v2

1.4 Equipment Availability

Part numbers and details of specific items within this documentation are for reference only. Items available in any specific
locale should be confirmed against the local Essential Edition - PARTNER® Version price list for that locale. The local price
list may also include additional items relative to the installation requirements of that locale.

1.5 Web Sites

Information to support the IP Office can be found on a number of web sites.
· Avaya - http://www.avaya.com
The official web site for Avaya. The front page also provides access to individual Avaya web sites for different
countries.
· Avaya Enterprise Portal -
This is the official web site for all Avaya Business Partners. The site requires registration for a user name and
password. Once accessed, the site portal can be individually customized for what products and information types
you wish to see and to be notified about by email.
· Avaya Support -
Contains documentation and other support materials for Avaya products including IP Office. Copies of the IP Office
CD images are available from this site and updated core software .bin files.
· Avaya IP Office Knowledge Base -
Access to an on-line regularly updated version of the IP Office Knowledge Base. Currently this link is only available
to Avaya Business Partners while running an ARA account (Avaya Remote Access) connection.
· Avaya University -
This site provides access to the full range of Avaya training courses. That includes both on-line courses, course
assessments and access to details of classroom based courses. The site requires users to register in order to
provide the user with access to details of their training record. See Training.
· Avaya Community -
This is the official discussion forum for Avaya product users. However it does not include any separate area for
discussion of Essential Edition - PARTNER® Version issues.
· Avaya UPS Calculator -
An online calculator for uninterruptible power supply (UPS) requirements. Allows specification of a range of
equipment to be supported. See
· Other Non-Avaya Web Sites
A number of third-party web forums exist that discuss Essential Edition - PARTNER® Version. These can act as
useful source of information about how the Essential Edition - PARTNER® Version is used. Some of these forums
require you to be a member and to register. These are not official Avaya forums and their content is not monitored
or sanctioned by Avaya.
· Tek-Tips: http://www.tek-tips.com.
· IP Office Info: http://www.ipofficeinfo.com.
· Yahoo Groups: http://groups.yahoo.com/group/ipoffice.
· Lycos Forum: http://members.lycos.co.uk/ipoffice.
· PBX Tech: http://www.pbxtech.info/forumdisplay.php?f=8.

1.6 Training

Avaya University provides a wide range of training courses for IP Office and its associated applications. This includes
courses necessary for IP Office resellers to become Avaya Authorized Channel Partners and for individuals to achieve IP
Office certification.
PARTNER® Version, Installation and Reference Manual
IP Office Essential Edition
control units should not be opened under any circumstances.
http://partner.avaya.com
http://support.avaya.com
http://marketingtools.avaya.com/knowledgebase
http://www.avaya-learning.com
http://www.aucommunity.com
http://ups.avayaups.com
Power Supply Backup (UPS).
Introduction: RoHS
Page 9
- Issue 1a (30 January 2010)