Troubleshooting - Avaya IP Office Essential Edition PARTNER Version Reference Manual

6. Appendices
This section contains supplementary information.

6.1 Troubleshooting

Problem...
Laptop does not seem to
communicate with the control unit
Telephone doesn't ring
Display shows only 16 characters
per line
Some "Accented" letters do not
display properly
Display time and date are not
correct
Caller ID doesn't work
Telephone Doesn't Work
Intercom Autodialer doesn't work
Can't record a call
Standard phone message waiting
light doesn't light
PARTNER® Version, Installation and Reference Manual
IP Office Essential Edition
Check this...
1. The default address for an IP Office control unit LAN port is
192.168.42.1/255.255.255.0. If required (should not be necessary), change the
TCP/IP properties for the PC LAN port to the following:
Fixed IP address 192.168.42.203
Subnet mask
Default gateway
2. Connect the LAN cable from the PC LAN port the LAN or LAN1 port on the IP
Office control unit.
3. Check that the orange LED lamp on the IP Office LAN port is on. The green LED
may also be flickering as it indicates traffic across the LAN connection.
4. To test the connection before running Manager or System Status Application:
· Select Start | Run and enter cmd.
· In the command window that appears enter ping
192.168.42.1.
The results should show a number of ping replies from the IP Office. This
confirms basic communication between the Manager PC and the IP Office.
· If there are no ping replies enter
ipconfig.
The results should list the IP address settings of the Manager PC as required
above. If they do enter exit and check the cable connection.
Ringer volume may be too low.
Do Not Disturb or Call Forwarding may be turned on.
Line Ringing may not be set to Immediate.
Telephone may be faulty; switch telephones and try again.
If MLC 6 telephone, is Unique Line Ringing (#209) set to a pattern other than 1?
Possible power outage; unplug the modular telephone cord and replug.
The PARTNER® "Eurostyle" phones (generation 1) do not display some accented
characters properly.
Is your system's clock correct?
Set system time and date
Are you subscribed to Caller ID?
Is the line connected to a module that supports Caller ID?
Did someone activate Call Coverage? If so, their extension number will appear.
Is the telephone cord plugged into the right jack on the bottom of the telephone?
Telephone may need to be reset; unplug the cord, and with the handset hung up,
replug.
Telephone cord may be defective; switch cords and try again.
Telephone may be defective; switch telephones and try again.
There may be a problem with the control unit; switch to a different port and try
again.
Is the telephone cord plugged into the right jack of the DSS?
Is the Intercom Autodialer plugged into an electric outlet?
Telephone cord may be defective; switch cords and try again.
Two calls may already be recording.
You may not have enough ports for Hunt Group 7.
Make sure you have a four-port mail system.
You may not have enough ports programmed in Hunt Group 7.
Telephone may be part of a combination extension that includes a system telephone
with Background Music on; turn it off.
The message waiting light may not be compatible with the system; only phones with
LEDs, not neon lights, support message waiting lights. Or, the telephone may not be
connected to the proper module.
255.255.255.0
192.168.42.1.
Page 106
- Issue 1a (30 January 2010)