Group Of Three Attendant; Terminals - DETEWE OpenCom 130 Mounting And Commissioning Manual

cates how many calls there are in the
queue.
If the operator wants to leave the
workstation and take along the at-
tendant terminal, call forwarding to
the OpenPhone 25 is activated by
pressing a function key. Calls which
are in the OpenPhone 65 queue
must still be answered on this tele-
phone. New calls are signalled on
the mobile OpenPhone 25 or enter
its queue, allowing the
OpenPhone 25 to be used as a mo-
bile attendant terminal.
On returning to the workstation, the
operator deactivates call forwarding
by pressing a function key. Calls
which are already in the queue are
switched on the mobile
OpenPhone 25. New calls are sig-
nalled on the OpenPhone 65 or
enter its queue.

Group of Three Attendant

Terminals

The attendant terminals switch all
incoming calls. Incoming calls are
administered in queues. Depending
on the number of arriving calls, one
to three attendant terminals in this
group are manned. The attendant
terminals are each equipped with an
OpenPhone 65.
96
Examples of Use
Configuration
Configure the system access or
■
access for multiple terminals un-
der PBX Configuration: Ports:
S .
0
Configure the three
■
OpenPhone 65 telephones un-
der PBX Configuration: Ports:
U .
pn
Configure a trunk key with its
■
own telephone number for each
of the OpenPhone 65 tele-
phones under PBX Configura-
tion: System telephones.
Configure a hunt group of the
■
"parallel" type under PBX Con-
figuration: Groups: Hunt
Group, and include the three tel-
ephone numbers of the trunk
keys in this hunt group.
Under PBX Configuration: Call
■
Distribution: Incoming route all
incoming calls to the number of
the hunt group.
In the Configurator, create a
■
new group called "Operators"
under User Manager: User
groups. Activate "Call queue"
and "Call waiting protection" for
this group.
In the User Manager, configure
■
a user for each of the three oper-
ators and assign these settings
to the user group called "Opera-
Call Queue