Activation Of Queues; Call Forwarding; Pickup; Hunt Groups - DETEWE OpenCom 130 Mounting And Commissioning Manual

Queues can be combined with the
"forwarding," "pickup" and "hunt
group" functions, for example, in
order to configure an attendant ter-
minal for an operator.

Activation of Queues

Queues can be activated per user
group. The default factory setting
of queues for the preset groups
"Administrators" and "Guests" is off.
When using queues, it often makes
sense to activate call waiting protec-
tion. For this purpose, "Call waiting
protection" authorisation must be
allocated to the user group, and call
waiting protection must be acti-
vated on the terminal.
You should configure a new user
group (e.g. "Operators") and activate
the authorisations "Call queue", "Call
waiting protection" and, if neces-
sary, "Call forwarding". If users be-
long to this group, a queue will be
activated automatically for all tele-
phone numbers assigned to them.

Call Forwarding

Forwarded calls of the forwarding
type "Immediately" and "On busy"
have priority over queues. The
queue of the forwarding telephone
is not used for forwarding calls in
this manner.
94
Introduction
During the configuration of this type
of call forwarding, the contents of
the queue are not transferred to the
target terminal. If there are still calls
in the queue when the call forward-
ing function is activated, these calls
can only be accepted on the source
terminal.
If a call is to be forwarded "After de-
lay", it enters the queue. If the call
has not been answered before the
delay period expires, it will be for-
warded to the target terminal and
can then also be answered there.

Pickup

The functions "Pickup" (from a
pickup group) and "Pickup selective"
can be used together with queues.
A user who accepts a call using
"Pickup" or "Pickup selective" picks
up the next call from the queue.

Hunt Groups

Hunt groups of the "parallel" type
are usually used together with
queues, with the queues of each
telephone in the group being syn-
chronised to each other. When a call
to the number of the hunt group
arrives, the call enters all parallel
queues. If a call from one of the
queues is answered, it is removed
from all other parallel queues.
Call Queue